What are the responsibilities and job description for the Analyst Sr, Application (ATL or BIR) position at Southern Company?
Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform (AAP), customer experience (CX) and customer engagement platform (CEP).
The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases over the next four years. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.
Click here for more information about the ASCEND program and to view FAQs.
The location for this position is flexible between Atlanta, Birmingham, or Gulfport.
The successful candidate will remain an employee of the operating company while reporting to the ASCEND Program Team and may report to a SCS or operating company leader for delivery.
There will be alignment for technology employees to the technology leaders and business employees to business leaders.
Job Description
Job Description – CIS MDM Project Technology SR Application Analyst
This position is responsible for partnering with Southern Company's Power Delivery, Customer Service and Shared Services business units and the Technology Organization for the development and support of Advanced Metering Infrastructure (AMI) and Metering applications and infrastructure. The incumbent assumes responsibility for ensuring timely, reliable, quality solutions and support for the Metering and AMI business customers.
The scope of work includes: providing functional and technical subject matter expertise for Metering and AMI applications; problem analysis and resolution (production support), root cause analysis, implementing vendor solutions; providing input to application life cycle management; providing oversight for the design, development, testing, and implementation of application solutions; staying abreast of emerging computer technologies; and staying abreast of the business processes emerging computer technologies.
Specific Job Responsibilities
Single point of customer contact for assigned Metering/AMI applications
Subject matter expert for applications – business process, data/workflow, and reports
Owns result/solution end-to-end
Impact analysis (functional, application risk assessment)
Manage production deployments, production verification testing and user implementation support
User acceptance coordination with customer / bug tracking
Troubleshooting and resolving application quality issues
Application life cycle management
Release planning / management
Compliance and change management controls adherence
Application vendor interface and support
Disaster recovery plans/testing
Knowledge, Skills, And Abilities
Occasional travel within the Southern Company footprint is required
Ability to establish and maintain quality relationships with peers and management, vendors, and internal customer groups
Strong Analytical And Problem-solving Skills Required
Must be able to manage production support and project related activities simultaneously
Ability to work effectively with limited direct supervision
Excellent customer service skills
Risk assessment/mitigation skills
Strong communications and interpersonal skills and ability to work effectively within a team environment
Technical writing skills
Ability to gather and document business and functional requirements
Ability to estimate project costs and timelines
Self-starter and demonstrate initiative
Education / Experience
B.S., B.A., or B.B.A degree in Computer Science, Engineering, Management Information Systems, Business, or another related field, is required
Demonstrated technical understanding of how application frameworks and other technologies can be leveraged to help meet business needs
Experience With Supporting Linux Based Systems Preferred
Experience with Java/J2EE, C#/.Net
Good understanding of REST/SOAP Web Services
Familiarity with Windows Azure and/or Amazon Web Services
Knowledge of databases is preferred
Knowledge of business functions and operations performed within organizations of the Southern Company supported by this team (Metering and AMI)
Understands and is knowledgeable of technology solutions that could impact business partners.
Proven analytical skills, problem solving skills and project management skills
Experience Supporting Vendor Applications Highly Preferred
Possess a solid understanding of technical environments and software methods
Power Delivery/Customer service experience either directly or in a support role desired
Behavioral Attributes
High degree of initiative and personal responsibility “ownership” for assignments
Takes personal ownership of career development
Demonstrate behaviors consistent with the company culture – Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance.
Ability to effectively multi-task and prioritize workload
Must have a strong desire to be a student of the business
Strong interpersonal skills including the ability to work with a team, build superior relationships, and collaborate across TO organizations
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 10389
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases over the next four years. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.
Click here for more information about the ASCEND program and to view FAQs.
The location for this position is flexible between Atlanta, Birmingham, or Gulfport.
The successful candidate will remain an employee of the operating company while reporting to the ASCEND Program Team and may report to a SCS or operating company leader for delivery.
There will be alignment for technology employees to the technology leaders and business employees to business leaders.
Job Description
Job Description – CIS MDM Project Technology SR Application Analyst
This position is responsible for partnering with Southern Company's Power Delivery, Customer Service and Shared Services business units and the Technology Organization for the development and support of Advanced Metering Infrastructure (AMI) and Metering applications and infrastructure. The incumbent assumes responsibility for ensuring timely, reliable, quality solutions and support for the Metering and AMI business customers.
The scope of work includes: providing functional and technical subject matter expertise for Metering and AMI applications; problem analysis and resolution (production support), root cause analysis, implementing vendor solutions; providing input to application life cycle management; providing oversight for the design, development, testing, and implementation of application solutions; staying abreast of emerging computer technologies; and staying abreast of the business processes emerging computer technologies.
Specific Job Responsibilities
Single point of customer contact for assigned Metering/AMI applications
Subject matter expert for applications – business process, data/workflow, and reports
Owns result/solution end-to-end
Impact analysis (functional, application risk assessment)
Manage production deployments, production verification testing and user implementation support
User acceptance coordination with customer / bug tracking
Troubleshooting and resolving application quality issues
Application life cycle management
Release planning / management
Compliance and change management controls adherence
Application vendor interface and support
Disaster recovery plans/testing
Knowledge, Skills, And Abilities
Occasional travel within the Southern Company footprint is required
Ability to establish and maintain quality relationships with peers and management, vendors, and internal customer groups
Strong Analytical And Problem-solving Skills Required
Must be able to manage production support and project related activities simultaneously
Ability to work effectively with limited direct supervision
Excellent customer service skills
Risk assessment/mitigation skills
Strong communications and interpersonal skills and ability to work effectively within a team environment
Technical writing skills
Ability to gather and document business and functional requirements
Ability to estimate project costs and timelines
Self-starter and demonstrate initiative
Education / Experience
B.S., B.A., or B.B.A degree in Computer Science, Engineering, Management Information Systems, Business, or another related field, is required
Demonstrated technical understanding of how application frameworks and other technologies can be leveraged to help meet business needs
Experience With Supporting Linux Based Systems Preferred
Experience with Java/J2EE, C#/.Net
Good understanding of REST/SOAP Web Services
Familiarity with Windows Azure and/or Amazon Web Services
Knowledge of databases is preferred
Knowledge of business functions and operations performed within organizations of the Southern Company supported by this team (Metering and AMI)
Understands and is knowledgeable of technology solutions that could impact business partners.
Proven analytical skills, problem solving skills and project management skills
Experience Supporting Vendor Applications Highly Preferred
Possess a solid understanding of technical environments and software methods
Power Delivery/Customer service experience either directly or in a support role desired
Behavioral Attributes
High degree of initiative and personal responsibility “ownership” for assignments
Takes personal ownership of career development
Demonstrate behaviors consistent with the company culture – Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance.
Ability to effectively multi-task and prioritize workload
Must have a strong desire to be a student of the business
Strong interpersonal skills including the ability to work with a team, build superior relationships, and collaborate across TO organizations
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 10389
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
