Analyst, System Support ASCEND

Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform (AAP), customer experience (CX) and customer engagement platform (CEP).

The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases over the next four years. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.

Click here for more information about the ASCEND program and to view FAQs.

The location for this position is flexible between Atlanta, Birmingham, or Gulfport.

The successful candidate will remain an employee of the operating company while reporting to the ASCEND Program Team and may report to a SCS or operating company leader for delivery.

There will be alignment for technology employees to the technology leaders and business employees to business leaders.

JOB SUMMARY: The ASCEND System Support Analyst plays a crucial role in Southern Company's transformative ASCEND program, which aims to modernize and enhance customer service and operational efficiency. As a key member of the reporting team, you will be responsible for designing, developing, and delivering accurate and visually compelling reports that support data-driven decision-making across various business units. This role requires a strong analytical mindset, proficiency in data visualization tools like Power BI, and the ability to translate complex data sets into intuitive visual representations. You will collaborate with cross-functional teams to gather data requirements, provide technical support, and ensure the integrity and quality of all reports. Your contributions will help drive the success of the ASCEND program by providing valuable insights and supporting strategic initiatives.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

Job Experience And Education

• Bachelor’s degree in computer science, Information Systems, Business Analytics, or related field.
• Proven experience in requirements gathering to support efficient and effective report design including various data visualizations.
• Proficiency in utilizing reporting tools such as Microsoft Power BI, Tableau, or similar.
• Strong understanding of data manipulation and transformation techniques.
• Excellent analytical skills to extract insights from complex datasets.
• Ability to work with large data sets and handle complex reporting requirements.
• Familiarity with database management systems and moderate experience in SQL, including writing queries, optimizing performance, and managing datasets.
• Experience in data warehousing concepts and methodologies.
• Prior experience working in the energy or utility industry is a plus.
• Prior experience in Oracle CC&B application and data models highly desired.
  
  

Responsibilities

• Collaborate with cross-functional teams to gather data requirements, provide analytical support, and enhance system functionalities.
• Provide technical support and data analysis for reporting systems, ensuring timely resolution of issues and accurate data insights.
• Conduct thorough testing and validation of reports to ensure accuracy, consistency, and reliability of data presented.
• Develop visually appealing reports utilizing PowerBI.
• Transform complex data sets into user-friendly and intuitive visual representations, including charts, graphs, and dashboards.
• Ensure reports are accurate and meet quality standards by reviewing, testing, and validating data.
• Monitor and enhance existing reports, making necessary updates and improvements.
• Identify opportunities for automation and streamline reporting processes for increased efficiency.
• Stay up-to-date with the latest trends and best practices in report design and data visualization.
  
  

Knowledge, Skills & Abilities

• Proficient in designing and developing reports using reporting tools, with a focus on creating intuitive and impactful visualizations.
• Strong understanding of information design principles, including data visualization best practices.
• Ability to translate business requirements into actionable reports and dashboards.
• Excellent attention to detail to ensure accuracy and consistency of reports.
• Strong problem-solving skills with the ability to identify and resolve issues in reporting processes.
• Excellent communication skills to collaborate with stakeholders at all levels of the organization.
• Ability to work independently, manage multiple tasks, and meet deadlines.
  
  

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 10008

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services