Organizational Change Management Partner

Job Title: Organizational Change Management Partner

Department: Strategic Support

Job Summary:

The Organizational Change Management Partner will play a crucial role in ensuring the successful implementation and adoption of new technologies and process changes within the Customer Experience organization. This role will focus on minimizing disruption, promoting awareness, and driving adoption of new features, functionalities, and applications. The Organizational Change Management Partner will collaborate closely with various stakeholders to develop and execute change management strategies, ensuring a smooth transition and positive employee experience.

Job Responsibilities:

• Develop and execute comprehensive change management plans for technology implementations and process changes within Customer Experience.
• Conduct impact analyses, identify potential risks, and develop mitigation strategies.
• Create and deliver effective communication strategies to promote awareness and understanding of changes.
• Identify training needs and coordinate with training teams to address and close knowledge gaps.
• Monitor and track adoption rates, identify areas of resistance, and develop solutions to address challenges.
• Collaborate with stakeholders to prioritize projects and integrate change management activities into project plans.
• Build strong relationships with stakeholders across different levels of the organization.
• Stay abreast of industry best practices and emerging trends in change management.

Job Requirement/Qualifications:

• Bachelor’s degree in business, communications, or a related field preferred.
• Experience in change management, project management, and/or a related field.
• Strong understanding of change management methodologies and best practices. Change management certification is a plus.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to develop and execute effective change management plans.
• Ability to identify, engage, collaborate, and communicate with various levels of stakeholders.
• Experience working with strategic projects, technology implementations, and process changes. Including development of a comprehensive strategy, connecting the dots, working through others, and applying sound business judgment to achieve desired outcomes.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Process oriented and strategic minded with ability to get the big picture.
• Application knowledge including MS Office, Excel and PowerPoint.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11213

Job Category: Customer Service

Job Schedule: Full time

Company: Georgia Power