Support Specialist - Atlanta, GA

Job Summary

This position will report to a Asset Protection Supervisor and will be responsible for providing provide high level admin support to the Asset Protection team. The role requires collaboration and positive engagement with various groups of individuals while always maintaining confidentiality. Proficiency in MS tools like Outlook, Word, Excel, PowerPoint as well as Oracle is preferred for this role. Asset Protection receives 750K plus excavation requests from GA811 annually and is responsible for protecting Georgia Power underground assets. In addition to the responsibilities listed below, the Support Specialist will work closely with our Leadership and Business Analyst’s to make sure the needs of our customers are met in a timely manner. This role will require days in the office to manage the needs of the organization.

Job Duties and Responsibilities:

• Transfer Phones daily
• Check Calendar for any Contractor Coverage
• Email Urbint Support for any Coverage needed
• Update Late Notice Spreadsheet
• Run Large Project Report and email locators with reminder on how to respond to Large Projects accurately to avoid a late notice
• Dispatch timely and efficient responses to utility protection needs for both internal and external customers within the Asset Protection Department.
• Answer phone calls in a professional and responsive manner, accurately assessing the relative urgency and priority of each callers locate needs and contact appropriate contract or internal locator to resolve any concerns.
• Email any Contractor Complaints to appropriate Supervisor, team leader, and management.
• Save and document any Contractor Complaints to folder and spreadsheet.
• Respond to any Asset Protection email requests (ticket transfers, reopening tasks, update schedule, etc.)
• Coordinate logistics for meetings, (invites, catering, etc.).
• Order phones and phone accessories, upgrade phones, etc.
• Assist Supervisors/Locators with various requests (ordering business cards, supplies, etc.).
• Maintaing New Employee Handbook
• Update Late and On Call Zones in Urbint LENS.
• Keep contact information in Schedule Anywhere updated and assist with added and removing employees
• Assist Business Analysts and Supervision as needed
• Assist with Storm Restoration duties

POSITION REQUIREMENTS

Job Experience and Education:

• Experience working in a team-oriented, collaborative environment.
• The use of MS Office tools such as Word, Excel and PowerPoint are highly preferred for this role.
• Must have previous experience with administrative responsibilities including deadline driven tasks.
• High School diploma required. College degree preferred
• Minimum two (2) years in an administrative support role preferred
• Previous experience providing administrative support or relevant work experience in a customer service /support role is preferred
• Experience supporting a large department is highly desired
• Experience with timekeeping, expense reporting, arranging travel, and coordinating meetings as necessary
• Experience taking initiative and being a self- starter with day-to-day responsibilities
• Experience with business expense processing, timekeeping, and travel arrangements preferred

Knowledge, Skills & Abilities:

• Ability to work in a challenging environment with multiple or changing priorities.
• Strong attention to detail
• The ability to work well with all levels of employees and management is required.
• Proven trustworthiness in maintaining sensitive/confidential information is essential.
• Ability to multi-task to organize, prioritize, and perform activities for multiple personnel at various levels within the department, determine priorities and meet required deadlines with minimal supervision.
• Excellent interpersonal skills and customer service skills required along with excellent written and verbal communication skills
• Proficiency in Microsoft Office products (Word, Excel, Power Point, Access, and Outlook) strongly desired.
• Proficiency in Oracle or similar type program for time, expenses, and invoice entry and processing
• Previous experience using a Ticket Management system or dispatching work orders is helpful

Behavioral Attributes:

• Collaborator who consistently models the Southern Company Values of Safety, Intentional Inclusion, Act with Integrity and Superior Performance.
• Maintain a professional demeanor
• Always maintain confidentiality of sensitive information
• Demonstrate flexibility and adaptability to changing priorities
• Demonstrate initiative and drive to deliver positive results
• Must be a team player who is customer focused and service oriented
• Able to exercise independent judgment and discretion while working with minimal direction

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 9925

Job Category: Engineering

Job Schedule: Full time

Company: Georgia Power