Dispatcher

Summary/Objective: Primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Probes customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requests. Suggests value-added products to customers to enhance product performance based on the nature of the customer’s job. Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc. Enters the customer order timely, accurately and completely into the dispatch system. Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers. Generates accurate and complete delivery tickets to the plant manager in a timely manner. Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns or problems. Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization. Works closely with operations to ensure drivers are following local, state and federal DOT guidelines and regulations. Works closely with remote dispatch offices to move equipment and people to meet customer demands. Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs. Adjusts dispatch schedule as needed to reflect current and accurate information. Communicates with plant manager daily to advise of mixer driver start and finish times. Other duties as assigned by manager or other member of management Competencies: Minimum three years of work experience required with construction or concrete industry experience preferred. Experience as a concrete mixer driver is preferred. Must be able to read, write, speak and understand English. Demonstrated effective oral and written communication skills. Knowledge of geographic area where dispatching is strongly preferred. Demonstrated ability to handle multiple competing tasks. Demonstrated experience working with personal computer. Demonstrated ability to work independently and with minimal supervision. Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication and division (including fractions) Demonstrated ability to read and interpret maps and directions Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: Work is typically performed in an office setting. Job is performed exclusively indoors in a climate-controlled office environment. Extended eye exposure to CRT screen Physical Demands: Extended periods of sitting in chair, looking at CRT screen. Occasional standing, bending, kneeling and stooping. Occasional reaching, grabbing and pulling. Frequent use of fingers, wrists and hands to enter data using a keyboard. Extended periods looking at CRT screen.

Salary : $39,000 - $55,000