Warranty Manager

The Construction Warranty Manager is responsible for managing the warranty process for completed construction projects, ensuring the timely and efficient resolution of post-construction issues in accordance with warranty obligations. The role involves coordinating with customers, contractors, and internal teams to address and resolve warranty claims while maintaining a high level of customer satisfaction. The Warranty Manager will oversee the warranty process from claim initiation through resolution, ensuring compliance with company standards, contractual obligations, and regulatory requirements.

We believe in maintaining a strong, team-based company culture with an emphasis on our Core Values:

Get it Done Attitude: The team at SDCo is self-motivated with a can-do attitude. We are resourceful, fast paced, and always give 100% to handle the task at hand - no matter how big or small.

Committed to Excellence: The team at SDCo is 100% committed to excellence in all that we do. We are thorough, selfless, diligent, and detail oriented with a servant attitude.

Customer First: Everyone at SDCo shares a customer first attitude. We make it a point to remember why we are here every day - to serve our customers.

Disciplined & Accountable: All members of the team at SDCo operate in a disciplined fashion, we answer the bell every single day. We are accountable to ourselves, each other, the company, and our customer.

At Southern Design Companies, we believe employees are the cornerstone of our business. We work to ensure your well-being, offering a total rewards package including:

• Paid leave and holidays
• Financial Wellness Program including 401k matching and financial wellness services
• Employer contributed health care plan including optional dental and vision
• Employer Funded Life Insurance with optional additional Life/Cancer/Accidental insurance
• Bonus pay
• Phone reimbursement
• Opportunities for growth
• Company vehicle

Major Tasks, Key Responsibilities, and Key Accountabilities

Warranty Claim Management:

• Receive, document, and assess warranty claims from customers and stakeholders.
• Investigate claims to determine if they fall within warranty guidelines.
• Coordinate and schedule inspections and repairs to address valid warranty claims.

Customer Relations:

• Serve as the main point of contact for clients regarding warranty-related issues.
• Communicate effectively with customers to provide timely updates and resolutions.
• Maintain positive relationships with clients to enhance customer satisfaction.

Project Coordination:

• Work closely with construction teams, subcontractors, and vendors to facilitate the repair or replacement of defective materials or workmanship.
• Ensure timely and efficient completion of warranty work to minimize disruptions to clients.
• Monitor and follow up on outstanding warranty claims to ensure they are resolved promptly.

Quality Assurance:

• Perform post-construction inspections to identify potential warranty issues.
• Collaborate with the construction team to improve processes and prevent recurring issues.
• Document and report on warranty trends to inform future project planning.
• Compliance and Documentation:
• Ensure warranty resolutions meet company quality standards, contractual obligations, and applicable building codes.
• Maintain detailed records of all warranty claims, repairs, and communications.
• Provide regular reports to management on warranty performance and areas for improvement.

Vendor and Subcontractor Management:

• Liaise with subcontractors and suppliers to facilitate repairs or replacements under warranty agreements.
• Negotiate with vendors to ensure timely and cost-effective resolution of issues.
• Training and Development:
• Provide feedback and training to construction teams to minimize future warranty claims.
• Develop and implement strategies for improving the warranty process and customer satisfaction.

Required Skills/Abilities:

• Excellent communication and interpersonal skills to manage relationships with clients, contractors, and vendors.
• Strong organizational and time-management skills to handle multiple warranty claims simultaneously.
• Problem-solving and negotiation skills to resolve issues efficiently.
• Familiarity with construction warranty standards and regulations.
• Proficient with construction management software and Microsoft Office Suite.

Desired Qualifications:

· Education: Bachelor’s degree in construction management, engineering, or a related field (or equivalent experience)

· Experience: 3-5 years of experience in construction management, quality assurance, or a similar role, preferably with warranty management experience.

· Strong knowledge of construction processes, materials, and regulatory requirements.

· Experience managing customer relations and resolving issues in a fast-paced environment.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $65,000