What are the responsibilities and job description for the Systems Technical Support - Warehouse position at Southern Glazer's Wine & Spirits?
What You Need To Know
Open your future to incredible career potential. Work for an industry leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor and a family-owned, privately held company with a 50 year legacy of success. Newsweek named us as a Most Loved Workplace and are on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected and your voice is heard. If you want to fill your glass with opportunity, join our FAMILY.
Overview
Hours: 3 PM-11 PM
Hours: 3 PM-11 PM
Responsibilities for warehouse systems to ensure all warehouse systems and equipment function as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support and 2nd level contact for Tier 2 warehouses. It will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. Other duties will include the first line of defense for all and any abnormal WMI system issues.
Primary Responsibilities
- Provide support to the division (24x7) or as directed by your manager (rotation)
- Provide training for employees on procedures/systems
- Manage and assist with maintaining the material handling systems (conveyor, SRMs in motion scanners, VFDs, servo motors and controls, etc.)
- Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
- Provide training for distribution center employees on procedures/ MHE systems
- Initial point of contact for onsite support at respective Distribution Center
- Handle incidents, provide level 2 support (offsite) for remote small and medium distribution centers, and triage to level 3 as needed
- Perform proactive maintenance for warehouse equipment
Additional Primary Responsibilities
- Document and escalate issues to the appropriate vendors and SGWS SCM support groups
- Manage and maintain the spare parts inventory and report as required to keep the systems ready for production
- Be always on call and available for ownership of the MHE’s systems function
- Oversee detailed root cause analysis of reliability issues
- Implement operations continuous improvement measures and initiatives
- Be able to troubleshoot all first support calls on WM issues, including any label or voice process issues
- Learn and assist with all WM reporting procedure
- Perform other job-related duties as assigned
Minimum Qualifications
- Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry-related curriculum) or Sufficient and relevant work experience
- 5 or more years of work experience
- Minimum one year of work experience in Warehouse Operations & Support
- Working knowledge of PLC operations and PLC electrical panels
- Working knowledge of Motor starters, overloads, and basic wiring
- Knowledge of wholesale distribution is strongly preferred
- MS Office and other general desktop software experience required
- A good understanding of Excel is strongly preferred
- Must have some experience with conveyor systems, pick-to-belt operations, and other MHE systems,s including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software.
Physical Demands
- Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
- Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
- Critical nature of this job may require extended hours, overtime, and weekends
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SGWS complies with all federal, state, and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
About Southern Glazer's Wine & Spirits:
Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, Canada and the Caribbean. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making generous contributions to national, state and local charitable organizations.
