Digital Operations Leader, Manager

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50 year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

 As the Manager of Digital Operations, you will play a crucial role in transforming the way Southern Glazer’s customers, suppliers, sales, and service organizations interact through digital experiences. Reporting to a Digital Operations Director, you will ensure that high-value digital experiences seamlessly integrate with and support broader company functions and priorities. You will work closely with counterparts in product, marketing, sales, and customer service to operationalize and maximize the value created for users and the enterprise

Primary Responsibilities

• Lead and influence stakeholders to define customer problems, understand business needs, and navigate cross-company prioritization on behalf of the portfolio 

• Collaborate internally to identify and represent business process changes needed to enable better digital experiences 

• Drive continuous improvement through innovative solutions and agile methodologies, ensuring the organization stays ahead of industry trends 

• Ensure efficient and effective integration of digital tools and processes across teams to boost sales and market share 

• Support the end-to-end implementation of digital product work by managing risks and evangelizing with internal stakeholders 

Additional Primary Responsibilities

• Focus on delivering exceptional user experiences through tailored digital solutions that meet the unique needs of each stakeholder 

• Identify opportunities to bring consistent best practices across all markets’ digital experiences and related processes 

• Develop and understand health metrics and key result input metrics to help prioritize the most impactful work across product, market, and process support team 

• Leverage data and market intelligence to make informed decisions that optimize digital initiatives and enhance user journeys 

• Forge robust partnerships with internal teams and strategic suppliers to ensure a unified digital vision and seamless integration of strategies 

Minimum Qualifications

• 3 - 5 years within hospitality or beverage alcohol, preferably in a digital strategy and operations environment with exposure to B2B sales 

• Ability to lead moderately complex projects  

• Ability to guide a cross-functional team 

• Ability to implement strategies that align with business objectives 

• Experience with agile methodologies tailored to B2B eCommerce is beneficial 

• Minimum Viable Product mindset 

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.