What are the responsibilities and job description for the Customer Experience Coordinator- Full Time position at Southern Home Services?
One Call. One Company. At Southern Home Services, we have always believed in going above and beyond for our customers. Our family of home services companies stretches across the United States and we continue to expand.
Are you ready for your next career in customer experience?
We are seeking career minded individuals to join our new state-of-the-art Customer Experience Center. Our Customer Experience Coordinators are caring, empathetic and efficient. They are wonderful at understanding other’s needs, great listeners, punctual, dependable, and have strong work ethics. They recognize the importance of creating positive experiences for our clients and coworkers.
We strive to provide outstanding customer service to both external and internal clients. We take care of inbound calls regarding service, billing, and other topics, as well as calling back to arrange, confirm, and/or seek future appointments. We strive to schedule appointments promptly and efficiently.
This role has excellent growth potential within our organization!
Responsibilities
- Answer customer inquiries via phone, email, chat and/or social media.
- Service Titan experience a huge plus
- Log customer’s information in the customer service database.
- Communicate service info to units.
- Inputs error free data into database.
- Provides the best solutions possible to customers issues.
- Analyzes concerns and determines best course of action.
- Navigates multiple screens to obtain, copy or transfer information.
- Calls customers to update/renew memberships and provide other services.
- Provides quality work minimizing errors and making sure processes are followed.
- Promote membership products or services to customers.
- QA experience required
Be Part of Something BIGGER!
We offer an amazing benefits package for our full time employees! For more information visit our careers page:
https://www.southernhomeservices.com/careers/benefits/
SHS is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.
