What are the responsibilities and job description for the Customer Solutions Advocate position at Southern Home Services?
Description
Southern Home Services is a leading provider of essential maintenance, repair, replacement, and new installation for residential and light commercial heating, ventilation, and air conditioning (HVAC), Plumbing, and Electrical services. Southern Home Services is a rapidly growing platform, adding on average 6-10 new home services markets and brands per year. Currently the company employs 1,000 employees and serves over 650,000 homeowners in eleven states across the Southeast, Mid-Atlantic and Midwest United States.
Are you passionate about providing unparalleled comfort and peace of mind to homeowners? Do you thrive in a fast-paced, customer-centric environment? If so, we have the perfect opportunity for you!
We are seeking a results-driven Customer Solutions Advocate to join our team and promote our exclusive Home Comfort Club service agreements. You will be responsible for reaching out to potential customers, educating them about the benefits of our comprehensive maintenance plans, and ultimately closing sales to enhance their home comfort experience.
Responsibilities:
- Proactively reach out to homeowners via phone, email, and other communication channels to introduce them to our Home Comfort Club service agreements.
- Calling two weeks before memberships expire.
- Clearly articulate the value proposition of our maintenance plans, emphasizing benefits such as regular HVAC tune-ups, plumbing and electrical inspections, priority service, and member-only pricing.
- Listen attentively to customer needs and concerns, addressing any questions or objections with empathy and professionalism.
- Utilize persuasive selling techniques to encourage customers to enroll in our Comfort Club Service Agreement, emphasizing the long-term cost savings and peace of mind it provides.
- Maintain accurate records of customer interactions and sales activities in our CRM system.
- Collaborate the department lead to develop targeted campaigns and strategies for lead generation and conversion.
- Stay updated on industry trends, competitor offerings, and product enhancements to effectively position our services in the market.
Requirements
- Proven track record of success in inside sales or telemarketing roles, preferably in the home services industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers over the phone.
- Strong negotiation and closing skills, with a focus on delivering exceptional customer service.
- Ability to work independently and manage time effectively in a dynamic sales environment.
- Proficiency in CRM software and Microsoft Office suite.
- High school diploma or equivalent; additional education or training in sales and marketing is a plus.
Benefits:
- Competitive base salary plus commission structure.
- Comprehensive training and ongoing support to help you succeed in your role.
- Opportunity for career advancement and professional growth within a rapidly expanding company.
- Health insurance, retirement savings plan, and other benefits package options available.
- Positive and collaborative work environment with a focus on teamwork and employee recognition.
Join our team and help homeowners enjoy worry-free home comfort with our Home Comfort Club service agreements. Apply today to start making a difference in the lives of our customers!
Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization
