Physician Practice Manager

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Location: Able to travel to: Carbondale, Herrin, and West Frankfort
Shift: Days
Time Type: Full Time
Facility/Clinic Name: Center for Medical Arts, LPC Herrin, LPC West Frankfort Walk In Clinics

Position Summary

• Responsible for overseeing operations of the physician’s office including

financial and clerical functions.

Education

• Bachelors Degree required

Licenses and Certification
None

Experience and Skills

• Technical Experience: 3 year's experience in physician office

setting or equivalent experience in a professional specialty office setting.

• Supervisor Experience: 2 years

Role Specific Responsibilities

• Safety

o Manages processes effectively in regard to employee/patient safety.

• Record Keeping

o Maintains all required records, reports, statistics, logs, files and other

documents as required, including but not limited to payroll, schedules and

status changes.

• Department Management

o Maintains 24 hour accountability for department, making independent

decisions to implement strategies and programs for patient focus.

o Delegates authority and accountability to staff to ensure optimal outcomes

and staff engagement.

o Evaluates effectiveness of unit/department based programs and processes

to ensure optimal outcomes.

• Process Improvement

o Promotes a culture of process improvement by establishing

unit/department based programs that supports the system’s process improvement goals.

o Actively participates on system-wide or hospital-based teams.

• Staffing

o Manages the unit/department effectively in regards to staffing and staff

supervision.

• Role Specific Responsibilities

o Maintains effective communication with physicians, staff, and Operations

Director.

o Monitors compliance with established standards, practices, and regulatory

requirements.

o Oversees activities of business office functions. Visible and present daily

rounding for facilitation of patient flow as well as patient and provider

satisfaction. Available for immediate and timely response to barriers or

obstacles to daily workflows.

o Interacts and collaborates regularly with physicians/providers to provide

direction and oversight of effective schedules, efficient clinic work flow

and patient flow, establishing and maintaining a cooperative, relationship

of trust with providers. Brings significant concerns to the Regional

Practice Administrator.

o Responds to patient complaints; analyzes and determines necessity to

elevate the complaint based on situation, potential risk, effective

resolution, clinical care concerns, etc.

o Provides leadership to direct reports in the execution of work plans and

long and short term goals. Implements site level infrastructure and

changes to supporting processes and systems. Implements and completes site goals.

o Drafts initial requests for capital, operating and staffing budgets.

o Monitors, measures, assesses and improves site performance using patient satisfaction data, SIH reports of budgeted vs. worked hours, RVU reports and EHR reports.

o Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

o Develops a staffing plan that meets both customer expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change.

Compensation (Commensurate with experience):

To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits