IT Support Associate III-Network Engineer I

Salary : $43,560.00 Annually

Location : On Campus

Job Type : Civil Service

Job Number : 202500047

Department : Information Technology-SIUC

Opening Date : 01 / 17 / 2025

Closing Date : 1 / 31 / 2025 11 : 59 PM Central

FLSA : : Non-Exempt

Security / Safety Sensitive : : Security sensitive (subject to pre-employment criminal background investigation)

FTE : 1.0

Description

Final salary offered will be commensurate with qualifications and experience while considering internal equity and budget constraints.

The Office of Information Technology is focused on improving service delivery, fostering innovation, and ensuring operational effectiveness for its constituency. This position serves as a Network Engineering Team member. The Network Engineering Team, or NET, is a sub-unit of the Office of Information Technology. The NET consists of four fulltime team members, the Network Manager and approximately 15 student employees. NET is responsible for providing data network connectivity and tier 2 / 3 support on the SIU Carbondale campus, Internet and Internet II connectivity, residence hall networking, firewall & IPS support, campus Wi-Fi, campus DNS and DHCP services, NAC and more. This position will report to the Network Manager and will manage Graduate Assistants, Student Employees, and support all aspects of the SIU Carbondale campus area wired and wireless network to include the residence halls.

Founded in 1869, SIU Carbondale is the flagship campus of the Southern Illinois University System. With more than 11,000 students and more than 3,000 faculty and staff, the Carbondale campus offers a full range of doctoral, master's, bachelor's, and associate degrees in addition to professional degrees in law and medicine. It is a diverse, student-centered, research-intensive university that has earned national recognition for its teaching, research, service, civic engagement, and commitment to diversity and inclusion.

The physical beauty of the region is a major attraction to students, faculty, and visitors. Sixty miles to the south of Carbondale is the historic confluence of the Ohio and Mississippi Rivers, the two forming the border of the southern tip of Illinois. Just six hours south of Chicago and within easy driving distance of St. Louis, Memphis, Nashville and Indianapolis, SIU Carbondale draws students from the Midwest but also from nearly every U.S. state and nearly 100 nations.

Examples of Duties

The following are performed under the general supervision of a designated supervisor (Network Manager).

• Regular Maintenance : Support of campus area network infrastructure to ensure appropriate levels of hardware and software. Networks supported may be for the campus or the residence halls. Supports product suites consisting of multiple products.
• Network Enhancements : Installs / tests hardware and software.
• Problem Resolution : Assists in troubleshooting. Assists campus personnel with problems / configuration with networking issues.
• Research the in support of the network infrastructure.
• Generates / investigates reports regarding network deficiencies.
• Assists with campus switch and wireless access point replacement projects as needed.
• Helps Implement / maintain firewall security on campus.
• Supervision of Student Employees. Assists student employees in troubleshooting reported issues. Trains students in general workplace issues, but also in technical aspects of the job. Makes work assignments based on workload and class schedule. This position is expected to mentor as much as supervise.
• Documentation : Develops / reviews documentation. Creates very detailed documentation concerning support of the above listed servers and cookbooks for bare-metal installations. Maintains a wide-variety of team documentation on Wiki server, to include technical and administrative topics.
• Knowledge Transfer : Provides training to student employees as appropriate.
• Respond to data infrastructure problems on a 24x7 basis (periodic "first-on-call" status).
• Other duties as assigned.

Qualifications

College coursework which includes Information Systems Technologies (IST), Information Technology (IT), Computer Science (CS), Electrical and Computer Engineering (ECE), or a closely related discipline, including coursework in security and / or networking, as measured by the following conversion table or its proportional equivalent :

30 semester hours equals one (1) year (12 months)

Supplemental Information

Illinois Residency Requirement : Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Tips for Completing a Civil Service Application :

1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.

2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.

3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.

4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214 / DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).

5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination / Testing.

6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.

7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov

About Civil Service Examination / Testing : The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination / testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.

Sponsorship for Work Authorization is not available. For more information visit

SIU Carbondale, member of the SIU System, is an anti-racist community that opposes racism, discrimination and inequity in any form, and embraces diversity, inclusion, equity, and justice for all people.

SIU Carbondale is an Affirmative Action / Equal Opportunity Employer of individuals with disabilities and protected veterans that strives to enhance its ability to develop a diverse faculty and staff and to increase its potential to serve a diverse student population. All applications are welcomed and encouraged and will receive consideration.

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). These benefits include : Health Insurance plans (HMOs, OAPs, QCHP and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long Term Disability (LTD), Flex Spending Accounts, MCAP and DCAP, and 457(b) Deferred Compensation Plan.

Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.

Other benefits available to eligible employees include : Generous paid time-off, 403(b) Supplemental Retirement Plans, Employee Assistance Program and a Tuition Waiver Program.

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Salary : $43,560