What are the responsibilities and job description for the IT Tech Asssociate II-Systems Administrator III-Unified Communications position at Southern Illinois University?
Salary : $52,260.00 Annually
Location : On Campus
Job Type : Civil Service
Job Number : 202500088
Department : Information Technology-SIUC
Opening Date : 01 / 31 / 2025
Closing Date : 2 / 14 / 2025 11 : 59 PM Central
FLSA : : Exempt
Security / Safety Sensitive : : Security sensitive (subject to pre-employment criminal background investigation)
FTE : 1.0
Description
Final salary offered will be commensurate with qualifications and experience while considering internal equity and budget constraints.
The Office of Information Technology (OIT) is dedicated to enhancing service delivery, fostering innovation, and ensuring operational effectiveness for its constituency. OIT is seeking to fill a position for an IT Technical Associate II - System Administrator III on the Unified Communication team, a part of Enterprise Systems unit in the Office of Information Technology. Enterprise Systems is comprised of four teams focused on systems and services related to the public cloud, on-premises storage and virtual infrastructure, web systems, and unified communications.
Campus telecommunications is in the final stages of the evolution from a traditional telephony environment to a unified communications infrastructure that includes Microsoft 365 Teams VOIP using on-premises AudioCodes infrastructure. This position will be a technical subject matter expert tasked with supporting the adoption and continuing support of this unified communication platform.
This OIT position will directly support Microsoft 365 Teams and related unified communications functionality and Data Center infrastructure. This is in direct support of IMAGiNE 2030 Sustainability Objective
Examples of Duties
Under the direction of the Team Lead - Unified Communications, this position is a technical subject matter expert primarily responsible for the operation and administration unified communication technologies including Microsoft 365 Teams electronic messaging, Audio codes infrastructure, calendaring, teleconferencing, voicemail, fax and VOIP. Server System Administration support for Teams VOIP, several direct routed Telecom server appliances, and virtual fax.
- Provide level 2 and 3 support and subject matter expertise for complex problems.
- Work, communicate and provide service as a member of a team, OIT, and the Campus.
- Isolates and resolves telecommunications hardware, computer hardware, operating system and applications problems to insure that services are functionally stable and meeting performance objectives.
- Provides support (primary or secondary) for unified communication related software
- Initiate and coordinate change management for application, OS- and hardware-layer changes.
- Participate in duties outside of normal business hours for planned and unplanned service disruptions and other issues.
- Communicate during service disruptions, projects, and troubleshooting efforts through a variety of settings including meetings with team peers, OIT co-workers, non-OIT customers and vendors.
- Provide advanced technical expertise and advice to the team lead and / or Director for making decisions for implementing technologies for campus wide initiatives and issues.
- Provide monitoring and support for core Data Center related services and needs.
- Document in a timely manner : procedures for related services, change management requests, firewall requests for firewall changes, projects, scripts and other administrative requirements (timesheet, absence form, evaluation, RWA, inventory, etc.).
- Provide guidance and training to junior system administrators, student employees, and extra help staff on key tasks and all core technologies.
- Remote work is an option for this position with supervisor approval, with employees in good standing.
Qualifications
College course work which includes Information Systems Technologies (IST), Information Technology (IT), Computer Science (CS), Electrical and Computer Engineering (ECE), or a closely related discipline, including coursework in system administration, information systems and / or computing / storage infrastructure, as measured by the following conversion table or its proportional equivalent :
30 semester hours equals one (1) year (12 months)
Microsoft Teams or similar VOIP, conferencing and, voicemail expertise.
Supplemental Information
Illinois Residency Requirement : Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Tips for Completing a Civil Service Application :
1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.
2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.
3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.
4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214 / DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).
5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination / Testing.
6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.
7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov
About Civil Service Examination / Testing : The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination / testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.
Sponsorship for Work Authorization is not available. For more information visit
SIU Carbondale, member of the SIU System, is an anti-racist community that opposes racism, discrimination and inequity in any form, and embraces diversity, inclusion, equity, and justice for all people.
SIU Carbondale is an Affirmative Action / Equal Opportunity Employer of individuals with disabilities and protected veterans that strives to enhance its ability to develop a diverse faculty and staff and to increase its potential to serve a diverse student population. All applications are welcomed and encouraged and will receive consideration.
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). These benefits include : Health Insurance plans (HMOs, OAPs, QCHP and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long Term Disability (LTD), Flex Spending Accounts, MCAP and DCAP, and 457(b) Deferred Compensation Plan.
Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.
Other benefits available to eligible employees include : Generous paid time-off, 403(b) Supplemental Retirement Plans, Employee Assistance Program and a Tuition Waiver Program.
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Salary : $52,260
