What are the responsibilities and job description for the Case Manager position at Southern Indian Health Council, Inc.?
Position Title: Kumeyaay Wellness Center (KWC) Case Manager
Department: Kumeyaay Family Services
Supervised By: KWC Program Manager
Location: Alpine/Campo/Boulevard
Status: Non-Exempt / Hourly
Posted: March 13, 2025
Closing Date: Until Filled
Salary: $21.96 - $30.50/hr
Grant: Yes
Hours: Full time, Monday-Friday, 8:00AM-4:30PM. Flexibility to work evenings and weekends may be required based on need.
General Statement Of Responsibilities
The KWC Behavioral Health Case Manager works with the Behavioral Health department, specifically the KWC program, to serve individuals 13 who have experience with substance use disorder (SUD) issues. The Case Manager will work with numerous SIHC departments, to include but not limited to medical, dental, and behavioral health to assure wrap around services are being provided to the client.
Specific Duties And Responsibilities
Education/Experience: Minimum of associates degree required in counseling, psychology or related field, or equivalent experience. Experience working with individuals who have experienced mental health and/or substance use issues, preferred. Previous case management experience strongly preferred. Education, training, and/or experience, which clearly demonstrates possession of the knowledge and skills stated above. Must be at least 18 years old.
Licenses/Certifications: A valid driver’s license required with application submission and must be maintained throughout employment. Current certifications and/or licenses appropriate to the positions required education and profession.
Character: Applicants must have a reputation for honesty and trustworthiness. Must be responsible and able to exercise good judgment, accept administrative supervision, pay attention to detail, follow instructions, including the ability to interact effectively and communicate with people in a professional and courteous manner. Must be highly confidential and work as a team with other staff. Applicant should be sensitive to client’s needs.
Skills: Strong team building, interpersonal, and organizational skills. Ability to establish and maintain effective peer relationships with coworkers within the Kumeyaay Family Services Department, clinic-wide, and the public. Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions. Willing to be part of a team and cooperate in accomplishing department goals and objectives. Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment. Ability to work with people of all social and ethnic backgrounds and to resolve conflicts, negotiates situations, and facilitate consensus.
Physical and Personal Requirements: Normal clinic/office environment. Sit or stand for long periods of time. Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC. Reliable transportation and car insurance as required by the state. Travel as needed.
Compliance: Each employee plays a key role in creating a compliance culture at SIHC. Employees are expected to learn and comply with all SIHC policies and procedures. One must have the ability to understand the implications and complexities of all compliance policies. Participation in all compliance training is mandatory, and generally have a heightened awareness of policies and regulations that are specific to one’s department and position. All SIHC employees are expected to report violations or suspected violations of compliance policies or regulations
Other: Applicants must successfully pass a pre-screening tuberculin skin test or x-ray and a blood/urine drug screening test. Health must be adequate to perform all duties of the position. Applicant must complete SIHC Application and Authorization Form, both must be submitted to Human Resources prior to the close date indicated.
INDIAN PREFERENCE: In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to the Indian Preference Hiring Act, 25 USC 472, unless other laws require the filling of a vacancy without regard to Indian preference (e.g. Public Law (P.L.) 94-437, “Indian Health Care Improvement Act (IHCIA). To receive Indian preference for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview.
Department: Kumeyaay Family Services
Supervised By: KWC Program Manager
Location: Alpine/Campo/Boulevard
Status: Non-Exempt / Hourly
Posted: March 13, 2025
Closing Date: Until Filled
Salary: $21.96 - $30.50/hr
Grant: Yes
Hours: Full time, Monday-Friday, 8:00AM-4:30PM. Flexibility to work evenings and weekends may be required based on need.
General Statement Of Responsibilities
The KWC Behavioral Health Case Manager works with the Behavioral Health department, specifically the KWC program, to serve individuals 13 who have experience with substance use disorder (SUD) issues. The Case Manager will work with numerous SIHC departments, to include but not limited to medical, dental, and behavioral health to assure wrap around services are being provided to the client.
Specific Duties And Responsibilities
- Provide care and case management for all SUD clients, specifically those involved in the medication-assisted treatment (MAT) program, to include identifying needs, advocating, and connecting individuals to resources by providing warm hand offs and introductions.
- Responsible for establishing a resource network or services/programs for individuals with substance use issues.
- Responsible for following all SIHC safety policies and procedures during work hours.
- Responsible for maintaining client files and documenting all client interactions in a professional and timely manner.
- Responsible for having a thorough understanding of the program and its requirements, including funding parameters and reporting requirements.
- Work collaboratively with the Behavioral Health department, and the KWC program specifically, to meet client needs and interact with all SIHC departments.
- Provide a high level of customer service for both internal and external partners and clients.
- Responsible for collaborating with all other SIHC departments.
- Responsible for initiating, maintaining, and fostering collaboration with other service providers, including but not limited to: Child Protective Services, San Diego County Court, San Diego County District Attorney’s Office, San Diego County Sheriff’s Office, San Diego County School Districts in the immediate area of the SIHC service area, and SIHC providers, County providers, and nonprofit providers in the region.
- Responsible for working with the Behavioral Health team with ongoing program evaluation and development activities.
- Responsible for compiling monthly statistics and reports.
- Responsible for keeping the Behavioral Health team informed of program needs, accomplishments, and developments, and for participating in ongoing quality assessment.
- Responsible for meeting with all SUD clients to assess case management needs.
- Working knowledge of Agency policies and procedures, HIPAA, Department of Mental Health, Department of Social Services, and other state, federal regulations.
- Responsible for outreach activities to include representing SIHC and the Behavioral Health department during community events and educational activities.
- Understanding of the Award Terms and Conditions as well as the scope of the grant.
- Ability to work a flexible schedule may be required based on need.
- Other duties as assigned.
Education/Experience: Minimum of associates degree required in counseling, psychology or related field, or equivalent experience. Experience working with individuals who have experienced mental health and/or substance use issues, preferred. Previous case management experience strongly preferred. Education, training, and/or experience, which clearly demonstrates possession of the knowledge and skills stated above. Must be at least 18 years old.
Licenses/Certifications: A valid driver’s license required with application submission and must be maintained throughout employment. Current certifications and/or licenses appropriate to the positions required education and profession.
Character: Applicants must have a reputation for honesty and trustworthiness. Must be responsible and able to exercise good judgment, accept administrative supervision, pay attention to detail, follow instructions, including the ability to interact effectively and communicate with people in a professional and courteous manner. Must be highly confidential and work as a team with other staff. Applicant should be sensitive to client’s needs.
Skills: Strong team building, interpersonal, and organizational skills. Ability to establish and maintain effective peer relationships with coworkers within the Kumeyaay Family Services Department, clinic-wide, and the public. Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions. Willing to be part of a team and cooperate in accomplishing department goals and objectives. Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment. Ability to work with people of all social and ethnic backgrounds and to resolve conflicts, negotiates situations, and facilitate consensus.
Physical and Personal Requirements: Normal clinic/office environment. Sit or stand for long periods of time. Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC. Reliable transportation and car insurance as required by the state. Travel as needed.
Compliance: Each employee plays a key role in creating a compliance culture at SIHC. Employees are expected to learn and comply with all SIHC policies and procedures. One must have the ability to understand the implications and complexities of all compliance policies. Participation in all compliance training is mandatory, and generally have a heightened awareness of policies and regulations that are specific to one’s department and position. All SIHC employees are expected to report violations or suspected violations of compliance policies or regulations
Other: Applicants must successfully pass a pre-screening tuberculin skin test or x-ray and a blood/urine drug screening test. Health must be adequate to perform all duties of the position. Applicant must complete SIHC Application and Authorization Form, both must be submitted to Human Resources prior to the close date indicated.
INDIAN PREFERENCE: In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to the Indian Preference Hiring Act, 25 USC 472, unless other laws require the filling of a vacancy without regard to Indian preference (e.g. Public Law (P.L.) 94-437, “Indian Health Care Improvement Act (IHCIA). To receive Indian preference for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview.
Salary : $22 - $31
