What are the responsibilities and job description for the Community Health Worker position at Southern Indiana Community Healthcare?

Job Description

COMMUNITY HEALTH WORKER

JOB DESCRIPTION

DEPARTMENT : Outreach

REPORTS TO : Enabling Services Director / Office Manager

PRIMARY DUTIES / RESPONSIBILITIES :

Linking patients to needed resources such as : health care, housing, government entitlements etc.
Provide crisis resources and link to appropriate interventions as appropriate.
Refers patients to Navigator Services for available Insurance options and assistance with enrollment process.
Assist with public Outreach and Community Education in various workplace and community settings, including schools and other venues.
Provide SICHC access numbers and website
Attend meetings with / behalf of patient as an advocate
Provide phone, written or face to face communication and follow up to improve compliance.
Collects and enters accurate data on all patients in outreach activities; produces accurate and timely reports as requested
Participates in webinars, conferences and other SICHC approved trainings to improve knowledge and skills related to job needs.
Maintain a high level of ethical conduct regarding confidentiality and professionalism.
Ability to demonstrate competent use of EMR
Timely completion of paperwork and documentation.
Requires basic organization skills, typically to organize own work.
Job duties require the ability to work independently and as part of a team
Employee can effectively select from alternatives to situations encountered on the job.
Employees focus is primarily on their work.
Assist Chronic Care Manager with duties as needed.
All other duties as assigned pertaining to job.

SECONDARY DUTIES / RESPONSIBILITIES :

As needed, will cover MA position with provider and will report to site office manager during this coverage period.

Only qualified candidates will be utilized for this cross-coverage position and will have an opportunity to be evaluated for the “CMA enhanced skills” for additional compensation for this coverage.

PROFESSIONAL AND TECHNICAL KNOWLEDGE : Possesses a basic level of written and verbal communication skills, computer skills and mathematical knowledge typically acquired through completion of a high school program. This position is recommended to have fluency in English and Spanish. This position is required to complete the Community Health Worker program within 6 months of hire and hold a current Community Health Worker Certificate.

Technical skills :

Ability to prepare basic correspondence and simple reports in Microsoft Word.

Ability to use Microsoft Excel and Publisher to create tables and simple displays of information.

Ability to create, send and manage email in Office 365

Ability to access and use the EHR program in Allscripts

Ability to access web base applications and programs or others.

Communication Skills :

Employee is required to effectively communicate using SICHC’s core values

Job duties require employee to provide excellent customer service to all internal and external customers / patients.

Employee will be required to use different methods of communication :

Effectively provide written communication and electronic communication

Be able to give verbal health presentations in different location settings and group size

Effectively communicate complex and / or technical information to co-workers or patients

WORK ENVIROMENT :

Work is performed in an office environment as well as outdoors during outreach events and may include driving to other work sites.

May involve exposure to potential injury, including long exposure to the elements or potentially hazardous conditions.

PHYSICAL DEMANDS / WORKING CONDITIONS :

General office / clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible

Requires short periods of moderate lifting

Requires pushing or pulling objects up to twenty pounds.

Clear speech and acute hearing are necessary for effective communication with the staff and public

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