What are the responsibilities and job description for the Licensed Insurance Customer Service Agent position at Southern Indiana Insurance Inc?
Job Description:
We are currently seeking to fill a Customer Service Agent position. Our Customer Service Agent will be responsible for providing exceptional customer service to our current clients and new prospects. This position will require a Property and Casualty Insurance license.
Job Responsibilities:
Greet all customers in a friendly and helpful manner when they arrive or call.
Process customer policy change requests.
Handle incoming claim calls from customers.
Document each customer contact in our management system.
Process premium payments from customers.
Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
Provide exceptional customer service. Provides on-going support to insurance customers as needed
Assist customers with purchasing a policy
Job Requirements:
Currently possess or be able to obtain an Indiana Property and Casualty license.
Possess a positive and enthusiastic attitude.
Be able to multi-task, follow-through, and follow-up.
Excellent Communication/interpersonal skills.
Exceed current and prospective client expectations.
Great customer service skills and problem-solving capabilities.
Generate sales leads
Job Types: Full-time, Part-time
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Property & Casualty License (Preferred)
Work Location: In person