Assistant Service Manager

The Assistant Service Manager provides oversight and guidance to front counter staff and assists store manager with all front-end sales and office paperwork. This position is expected to deliver exceptional service to our customers through effective communication of vehicle issues and proposed solutions, as well as consistently meeting customer expectations for time commitments and quality.

Duties Include:

• Support the store manager
• Perform store manager’s duties in manager’s absence
• Personnel Management
• Obtain orders using company’s point of sale and computer systems
• Customer service
• Build relationships within the local community
• Enforce store policies and procedures

Schedule:

8 hour shift/5 day work Week

Day shift

Overtime

Supplemental pay types:

Commission pay

An Equal Opportunity Employer

Drug-Free Workplace: pre-employment drug screen is a condition of employment.

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• Must have 3–5-year experience in the retail tire environment.
• Must perform duties and responsibilities in a safe manner.
• Must have a valid driver’s license; driving record must meet company’s insurance requirements.
• Position requires continuous standing, bending, lifting and ability to lift up to 50 pounds.
• The ability to work in a fast-paced customer service-oriented environment.
• Team- Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Must meet Best-One 5-Star Training Requirements.
• Must pass a pre-employment background check/drug screen.

Minimum Job Requirements:

• Accountability – Ability to accept responsibility and account for his/her actions
• Active Listening – Ability to actively attend to, convey and understand the comments and questions of others.
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Communication, Oral – Ability to communicate effectively with others using spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer-Oriented – Ability to take care of the customers’ needs while following company procedures.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Team Builder – Ability to convince a group of people to work toward a goal.
• Time Management: Ability to utilize the available time to organize and complete work within deadlines.

Physical Demands / Work Environment:

• Frequent squatting, bending, and twisting.
• Lifting: frequent lifting over 50 pounds from ground to chest high
• Standing for extended periods of time.
• Vision (Near, distance, Color, Peripheral, Depth Perception)
• Sense of sound (Alarms, horns and motorized equipment)
• PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)

Environment: Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season