What are the responsibilities and job description for the Hotel Guest Room Attendant position at Southern Management Companies, LLC?
WHAT WE ARE LOOKING FOR :
Responsible for ensuring that guests have a clean, well-stocked, comfortable environment to spend their time during vacations or business travel. They thoroughly clean guestrooms according to specified standards, and ensure overall guest satisfaction.
WHAT WE EXPECT FROM YOU :
- Maintain complete knowledge of correct maintenance and use of equipment
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure security of any assigned keys, beeper, and radios
- Review assignment sheet and update completed assignments always checking with Housekeeping Supervisor for additional assignments throughout the shift
- Organize and prioritize daily assignments
- Review assigned area and complete general removal of any trash or debris on floors
- Check assigned floor closets and complete linen requisition to replenish linen supplies
- Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram
- Maintain cleanliness and organization of floor closets
- Clean designated areas with proper chemicals, tools and equipment
- Transport any Room Service trays / items in guest hallways to service elevator landings
- Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Supervisor
- Inspect condition of planters and plants; remove debris, polish planters
- Empty trash containers, ashtrays and ash urns in all assigned areas
- Remove trash; debris and cobwebs from all assigned areas
- Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas
- Report any damages or maintenance problems to the Housekeeping Supervisor
- Turn over any lost and found items to the Housekeeping Supervisor
- Ensure security of guest room access and hotel property
- Make up cribs and rollaway beds; transport to designated rooms
- Stock Housekeeping department supplies
- Assist Lobby Attendant as assigned
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager / Supervisor
- Familiarity with all hotel services / features and local attractions / activities to respond to guest inquiries accurately
- Complete all required Appraisals
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, i.e. : Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager / Supervisor
- Attend department meetings and training sessions as necessary
- Support Southern Management's Mission, Vision, and Values
- Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
- Contribute to team / company engagement efforts
- Perform other duties as assigned by Manager and / or Supervisor
JOB KNOWLEDGE & SKILLS :
