What are the responsibilities and job description for the Hotel Lobby Attendant position at Southern Management Companies, LLC?
GET TO KNOW SOUTHERN :
Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, hotels, mixed-use and commercial properties, but our business is people. We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile. Be part of the Southern Difference. Join our team!
GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND :
The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers, which is part of our Southern Difference!
WHAT WE ARE LOOKING FOR :
The Lobby Attendant promotes a positive image of the Hotel to guests and must be pleasant, friendly, and able to address problems or special requests. The responsibilities include keeping the lobby clean, sweeping and washing floors, vacuuming carpets, washing walls, dusting Furniture and fixtures, etc.
WHAT WE EXPECT FROM YOU :
Ensure uniforms and personal appearance are clean and professional
Support all co-workers and treat them with dignity and respect
Support team to reach common goals
Move at a speed that is required to respond to work situations (e.g., run, walk jog)
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces
Move over Sloping, uneven or slippery surfaces and steps
Move up and down a ladder
Move up and down stairs, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to push and pull loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Stand, sit kneel, or walk for an extended period or high frequency across an entire work shift
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Ensure security of any assigned keys, beeper, and radios
Maintain cleanliness and organization of floor closets
Clean designated areas with proper chemicals, tools, and equipment
Clean restroom
Clean the lobby
Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager / Supervisor
Familiarity with all hotel services / features and local attractions / activities to respond to guest inquiries accurately
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Availability during peak operating times, ie : Weekends, Holidays and Special Events
Work as a team member to ensure our guests have the best possible experience
Understand company's emergency procedures and be able to apply them when necessary
Report any incidents, property damage or injuries immediately to Manager / Supervisor
Attend department meetings and training sessions as necessary
Perform other duties as assigned by Manager and / or Supervisor
Contribute to team / company engagement efforts
JOB KNOWLEDGE & SKILLS :
Perform job functions with attention to details, speed and accuracy
Knowledge of proper chemical handling
Endure various physical movements throughout the work areas.
Must be able to reach above head and shoulder height to perform job duties.
Must be able to stand and exert well-paced mobility for up to 8 or more hours in length.
Excellent written and verbal communication skills
Compute basic arithmetic and mathematical calculations
Organized and detail oriented
Excellent time management skills
Excellent interpersonal skills
Sound leadership and managerial skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Technical knowledge and competency in necessary systems and software : Outlook, Word, Excel, accounting software, Yardi, Delphi, Maestro
WHAT'S REQUIRED FROM YOU :
2 years of demonstrated cleaning / housekeeping experience, preferably in a hospitality
environment.
High School Diploma or equivalent required.
