What are the responsibilities and job description for the Dispatcher/Scheduler position at Southern Medical Corporation?
SUMMARY
The Dispatcher/Scheduler is responsible for scheduling, dispatching, and billing of all mobile procedures to the mobile Ultrasound Technicians in Texas and Louisiana. The Dispatcher will assist and provide direction to the employees so that the ultrasound studies are completed in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer all incoming phone calls promptly and courteously, and assign Technologists to the proper area and facilities as noted on the schedule
- Monitor e-mail for incoming orders and communication between facilities
- Organize end-of-month billing summaries for Billing Department
- Maintain detailed data entry for scheduled patients and technicians
- Assist Technologist with a variety of daily needs (directions, case type, client info, etc.)
- Promote positive work habits including effective and timely communication, teamwork and respect for coworkers.
- Contribute to providing the highest quality of service to customers.
PROFESSIONAL REQUIREMENTS:
- Microsoft Word, Excel, Outlook, Google Sheets
- Ability to handle multi-line phone system and dispatching system
- Accurate data entry
- Strong customer service skills
- Strong communication skills (verbal and written)
- Solid problem solving and decision-making ability
- Medical billing experience (preferred, not required)
- Ability to work independently and with a team
- Knowledge of medical terminology (preferred, not required)
BENEFITS & INCENTIVES:
- Competitive Salary & Benefits Package
- Health, Dental, Vision, 401(k)
- $15,000 Life Insurance Policy (covered 100% by Company)
- Short and Long Term Disability (covered 100% by Company)
- PTO and Sick Accrual
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Medical Specialty:
- Cardiology
Schedule:
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $15