What are the responsibilities and job description for the Universal Banker / Teller position at Southern Michigan Bank & Trust?
Provide exceptional customer service by accepting and processing all financial transactions presented to the Teller/Universal Banker to include but not limited to various types of deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing, and cash advances within the set guidelines and limits.
Build and maintain customer relations by providing high quality service
Assist customer from start to finish acting as a full relationship manager
Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Saving, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
Open new accounts using needs-based techniques.
Discuss, sell, complete application and close consumer loans
Discuss, sell, and refer electronic services, Wealth Management and Commercial/Mortgage loan services
Solve branch operations matters
Understand and support marketing initiatives
Clean and organize branch/work area
Service, Audit, and Balance drawers, vault, TCRs, PTM, coin machine and other branch technology within established guidelines
Prepare, verify, and order incoming and outgoing cash shipments
Prepare and sign cashier's checks, loan checks, and wires within assigned limits
Open, close and lead the branch during absence of management
Close accounts when necessary
Discuss and process overrides for lesser experienced tellers
Mentor/Train incoming Tellers/Universal Bankers
Build and maintain customer relations by providing high quality service
Assist customer from start to finish acting as a full relationship manager
Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Saving, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
Open new accounts using needs-based techniques.
Discuss, sell, complete application and close consumer loans
Discuss, sell, and refer electronic services, Wealth Management and Commercial/Mortgage loan services
Solve branch operations matters
Understand and support marketing initiatives
Clean and organize branch/work area
Service, Audit, and Balance drawers, vault, TCRs, PTM, coin machine and other branch technology within established guidelines
Prepare, verify, and order incoming and outgoing cash shipments
Prepare and sign cashier's checks, loan checks, and wires within assigned limits
Open, close and lead the branch during absence of management
Close accounts when necessary
Discuss and process overrides for lesser experienced tellers
Mentor/Train incoming Tellers/Universal Bankers
