What are the responsibilities and job description for the Universal Banker / Teller position at Southern Michigan Bank & Trust?
Job Description
Job Description
Provide exceptional customer service by accepting and processing all financial transactions presented to the Teller / Universal Banker to include but not limited to various types of deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing, and cash advances within the set guidelines and limits.
- Build and maintain customer relations by providing high quality service
- Assist customer from start to finish acting as a full relationship manager
- Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Saving, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
- Open new accounts using needs-based techniques.
- Discuss, sell, complete application and close consumer loans
- Discuss, sell, and refer electronic services, Wealth Management and Commercial / Mortgage loan services
- Solve branch operations matters
- Understand and support marketing initiatives
- Clean and organize branch / work area
- Service, Audit, and Balance drawers, vault, TCRs, PTM, coin machine and other branch technology within established guidelines
- Prepare, verify, and order incoming and outgoing cash shipments
- Prepare and sign cashier's checks, loan checks, and wires within assigned limits
- Open, close and lead the branch during absence of management
- Close accounts when necessary
- Discuss and process overrides for lesser experienced tellers
- Mentor / Train incoming Tellers / Universal Bankers
