Patient Care Representative II

SUMMARY OF RESPONSIBILITY: 

The Patient Care Representative II for SoNE HEALTH Medical Group/Bear Pond Family Medicine and Pediatrics will provide support in the daily operations of the medical office and ensures that patients receive the highest level of care. This role ensures smooth operations in the medical office by handling patient appointments, phone calls, maintaining records, and creating a welcoming and organized environment. This position requires strong computer skills, attention to detail, familiarity with some medical terminology, and experience with health insurance.

This position is located in Enfield, CT.

ESSENTIAL FUNCTIONS:

• Schedule appointments ie. new patient appointments, sick visits, physicals, & office visits
• Answer telephone calls & process requests
• Process and file e-faxed documents into the appropriate patient’s chart
• Process incoming and outgoing medical records requests
• Scan paperwork into the appropriate patient’s chart
• Monitor patient portal messages & respond as appropriate
• E-fax referrals, school physical forms, & other patient paperwork to designated location
• Greet & check-in patients for appointments
• Verify patient demographic information ie. insurance, address, phone number, etc.
• Obtain all necessary signatures, insurance cards, & ID’s
• Collect co-pays & balances from patients
• Check patients out, schedule follow ups, & monitor when patients are due for a physical
• Review upcoming appointments to anticipate needs, supplies, & completeness
• Notify patients about labs due for their physical and/or medication check appointments, as appropriate
• Report needed supplies for ordering to Office Manager as inventory is used

Other Functions:

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

• High school diploma or equivalent, Associate’s degree preferred
• Minimum of 2 years medical office experience or equivalent required
• Athena experience preferred 

PHYSICAL AND MENTAL REQUIREMENTS:

The Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to maintain a stationary position and move or traverse.
• Ability to transport and/or maneuver objects weighing up to 20 pounds.
• Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  
• The dexterity necessary to utilize a computer keyboard regularly is essential
• Busy work environment subject to frequent interruptions and shifting potentially conflicting priorities.

ADDITIONAL REQUIREMENTS:

• As a condition of employment at SoNE HEALTH, all employees must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts.
• For the safety and well-being of our employees, all employees are required to be fully vaccinated for influenza.

ADHERENCE TO THE SoNE HEALTH CODE OF CONDUCT:

• Code of Conduct: Employee will understand and follow the guidelines and standards outlined in the SoNE HEALTH Code of Conduct and demonstrate an understanding of the SoNE HEALTH Mission, Vision and Core Values.
• Policies and Procedures: Employee will comply with all SoNE HEALTH policies and procedures relevant to their role, including those related to compliance, safety and confidentiality.
• Regulatory Requirements: Employee will ensure actions and behaviors are in accordance with applicable laws, regulations, professional standards, policies, procedures and the Code of Conduct.

SoNE HEALTH BENEFITS:

We offer a competitive compensation package, which includes a comprehensive benefits program that begins on the first of the month following date of hire. 

Our benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Basic Life & Accident Insurance
• Flexible Spending Accounts
• Voluntary Benefits
  1. Homeowners Insurance
  2. Auto Insurance
  3. Critical Illness Insurance
  4. Pet Discount Plans
• Earned time off, sick time, company holidays and one floating holiday
• Paid Volunteer Time
• Employee Assistance Program
• Educational Assistance (Tuition Reimbursement) after one year of employment
• Employee Discount Program for discounts on entertainment, travel, and shopping