Child Care Resource & Referral Outreach Specialist

The incumbent of this position is responsible for providing support services and consumer education for families in selecting child care and ensuring that the New Hampshire Connections Information System (NHCIS) has up-to-date and accurate information in compliance with outlined best practices as a member of the CCAoNH Team. Responsible for providing outreach to families, providers, businesses and community members to market program services and to increase access and public awareness of statewide CCR&R services.

• Maintains the NH Child Care Search and Program Profile Application Tiles of the NHCIS database ensuring timely entries, accuracy of information, and quarterly reporting.
• Provides a minimum of three (3) referrals to each client and responds to requests for referral within 1 business day.
• Documents the number of NHEP/District Office clients and their success in finding child care. 
• Develops and maintains a system for communication that includes emails, faxes and attendance at quarterly NHEP Partners meetings.
• Attends all TANF Orientations with NHEP participants as scheduled by the NHEP team unless notified that there is no one attending who has children under 13, and
• Maintains a presence in the assigned DHHS District office as required under the terms of the current DCYF contract and in accordance with the hours posted and maintains a strong collaborative partnership with DFA Staff.
• Maintains a strong collaborative relationship with the NHEP team.
• Conducts follow-up surveys via phone, email and/or mail to document the number of clients who found care or did not find care and to determine their satisfaction with CCR&R services.
• Documents unmet childcare needs based on follow-up surveys and client consultations. She/he will communicate this information to CCR&R staff and encourage new and existing cc providers to offer services to meet these unmet needs.
• Provides technical assistance to prospective child care providers to enable them to qualify under federal, state and local regulations; maintains liaison with state and local regulatory agencies in order to facilitate the licensing and start up of child care facilities.
• Accurately inputs information into the NHCIS database in accordance with the program's procedures.
• Conducts and documents routine provider updates when including vacancy information in order to support clients efforts to find care within (five) 5 business days..
• Conducts outreach, advocacy and networking activities to community organizations, parents, providers and businesses as they relate to child care issues.
• Assists with Recruitment and Training activities as assigned by CCR&R Program Manager.
• Assists with general office/administrative procedures and day to day program operations including phone coverage, reception, recordkeeping and other clerical tasks.
• Assists in overall regional and statewide consistency related to CCR&R programming and services.
• Possess good interpersonal and communication skills, including the ability to work as a part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings and other community outreach activities.
• Possess ability to work independently, with little supervision, and complete multiple tasks and job responsibilities in a timely and efficient manner.
• Support the mission and philosophy of SNHS Community Action Agency. Work in partnership with participants without judgment or bias, recognizing and respecting individual differences and backgrounds.
• Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

• Have the ability to travel statewide as required.
• Demonstrated ability to work productively with attention-to-detail approach and ability to multi-task.
• CCR&RO Specialist must have a minimum of an Associates' Degree in Early Childhood Education or post-graduate degree with a minimum of 24 credits in ECE or approved coursework.
• Candidate must have at least (5) five years' experience working in a setting serving children from birth through age 8.
• CCR&RO Specialist is subject to criminal background check in accordance with the New Hampshire Child Care Licensing Unit.
• The position requires strong written and verbal communication skills in addition to excellent customer service skills and a high degree of professionalism. The position requires proficient computer skills in relation to data entry, word processing, and spreadsheet management.

Salary : $19 - $22