OB/Surgery Patient Financial Counselor

Overview
This position requires a detail-oriented individual who can effectively handle billing inquiries, process payments, and ensure accurate financial record-keeping. The ideal candidate will possess a strong understanding of financial concepts and be adept at using financial software to support patient account management.

Duties

• Contact insurance companies for insurance verification and utilize web portals as needed.
• Counsel Obstetrical and Surgical patients on insurance benefits-- be able to explain in detail and answer questions.
• Calculate OB Fees and Surgery Deposits based on insurance benefits.
• Confirm Prior Authorizations are obtained for OB and Surgical procedures.
• Document accounts with accurate benefit information.
• Mail letters to patients with insurance information.
• Complete necessary paperwork for OB and Surgery patients.

Qualifications

• Strong communication skills with the ability to convey complex information clearly to patients, insurance carriers, and staff.
• Detail-oriented with excellent organizational skills to multi-task and meet deadlines.
• Ability to work independently as well as part of a team in a fast-paced environment.
• High School Diploma, Undergraduate Degree Preferred.
• Strong knowledge of medical insurance and healthcare billing.
• Experience with medical billing and coding preferred.
• Working knowledge of ICD10, CPT-4, HCPCS, Modifiers.
• Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, and Indemnity) required.
• Possess knowledge, skill and ability to operate a PC, applications, software, telephone, fax, scanner, and copier.
• Possess and demonstrate professional telephone demeanor and appearance.
• Proficient in Word, Excel, and Outlook, ability to key 40 WPM.
• Interacts successfully with all levels of staff and management; responds positively to direction and supervision.

This role is essential for ensuring that patients receive clear communication regarding their accounts while maintaining the integrity of the healthcare provider's financial operations.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person