What are the responsibilities and job description for the Material Handler position at Southern Oregon Goodwill Industries?
Position Summary:
A Material Handler performs various retail and production duties in a mission-based, customer-first environment, focusing on providing excellent customer service, and maintaining an environment that supports a positive experience for customers, program participants, and associates.
Essential Responsibilities:
Performs inventories, tallies, or other forms of tracking as required for the retail and operation environments.
Conducts general housekeeping functions, such as vacuuming, sweeping outside areas, dusting, and rest room maintenance.
Assists GoodWorks staff with implementation of work plans and guidelines as established for client programs, as assigned by store manager.
Works a variety of shifts including weekends as assigned.
Performs daily checks and maintenance on equipment.
Organizes totes and storage areas.
Interacts effectively with customers by providing excellent customer service, resolving problems within the scope of the role to the customer’s satisfaction in a timely, effective, and respectful manner.
Accurately sorts donations into assigned containers.
Safely and correctly operates other departmental machinery as assigned.
Safeguards company property, including donated goods. Reports any incident of theft, fraud, waste, or unauthorized possession of company property.
Works intermittently without direct supervision.
Able to prioritize tasks and responsibilities to maintain an acceptable level of productivity.
Supports Loading, unloading, and transferring materials (household goods, furniture, appliances, etc.).
Sorts incoming materials and maintains strict quality control standards showing good judgment on all donations as they come into the system (i.e., salvage or store quality).
Assists customers through the donation process.
Opens/closes and prepares work area for the workday.
Performs other duties as assigned that would lead to successful operation of department, team and/or mission.
Standards of Performance and Conduct (each is an essential function):
Performs duties in a manner that promotes team concept and reflects Goodwill’s mission and ethics, in accordance with all Goodwill policies, procedures, codes of conduct, CARF standards, and accepted business practices.
Consistently demonstrates and incorporates principles of safety, loss prevention and risk management for self and others into daily activities and ensures participation in Goodwill safety programs. Attends required safety training and will participate in safety drills and exercises.
Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.
Works cooperatively with all organization employees, participants, customers, and other persons contacted during performing duties. Shows respect and sensitivity for those with barriers to employment.
Consistently provides excellent customer service to internal business partners and external customers.
Performs other duties as assigned that would lead to successful operation of department, team and/or mission.
Able to exercise judgment, resourcefulness, ingenuity, and initiative.
Able to operate and perform in a variety of working conditions.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the required knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Speak and understand the English language sufficient to read materials, communicate with customers and coworkers.
Able to maintain the physical requirements of the working environment.
Perform simple mathematical calculations.
Education and Experience:
Experience that would lend itself to good customer service is highly desirable.
Previous experience in a retail or comparable environment is preferred.
Physical Requirements and Working Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Medium physical demand level
While performing these duties, the employee is regularly required to sit and stand for prolonged periods of time; use hands and fingers to handle or feel; reach with hands and arms and talk and hear. Frequently required to walk and/or stands for up to 8 hours per day.
Must regularly lift, carry, and/or move up to 20 pounds and up to 50 pounds occasionally. Ability to push/pull and carry up to 30 pounds. Kneels, stoops, and bends frequently.
Occasional need to push heavy, wheeled carts, pallet jacks, hand trucks and other material handling equipment with loads weighing up to 250 pounds.
Specific vision abilities required by this job include close vision.
Work is performed primarily indoors in a climate-controlled space. May occasionally perform work in outside weather conditions.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Management may add to or change the duties of this position at any time.
