Production Lead

Position Summary

The Production Lead provides essential support, trains and directs the work of associates and program participants by overseeing tasks related to retail and production duties in a mission-based, customer-first environment, focusing on providing excellent customer service and maintaining an environment that supports a positive experience for customers, program participants, and associates.

Essential Responsibilities

• Performs a variety of production and retail duties, including but not limited to such tasks as sorting donated items, pricing, rotating items, working retail sales floor and cash register, dressing room upkeep, maintenance of department equipment, inventories, accepting donated items, housekeeping.

• May work independently or without the benefit of additional workers and without direct supervision.

• Ensures department achieves or exceeds projected production goals and standards.

• Trains and may directly supervise the production of department workers. Provides input to store manager regarding employee performance.

• Supervises and performs inventories, tallies, other forms of tracking as required for the retail environment.

• May fill in as the Person In Charge as needed.

• Assists GoodWorks staff with the implementation of work plans and guidelines as established for client programs, as assigned by the Store Manager.

• Completes departmental paperwork (including inventories, store orders, end of day reports).

• Fills in and floats between retail and production areas as needed.

• Ensures the highest level of customer and donor service standards are met by Interacting effectively with customers by providing excellent customer service and resolving problems within the scope of the role to the customer’s satisfaction in a timely, effective, and respectful manner.

• Ensures the highest level of professionalism and uses best practices in the leadership of store personnel.

• Ensures compliance of company policies and procedures from all staff.

• Safeguards company property, including donated goods. Reports any incident of theft, fraud, waste, or unauthorized possession of company property.

• Able to prioritize tasks and responsibilities to maintain an acceptable level of productivity.

Standards of Performance and Conduct (each is an essential function):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the required knowledge, skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Consistently demonstrates sound leadership practices.

• Performs duties in a manner that promotes team concept and reflects Goodwill’s mission and ethics, in accordance with all Goodwill policies, procedures, codes of conduct, CARF standards, and accepted business practices.

• Consistently demonstrates and incorporates principles of safety, loss prevention and risk management for self and others into daily activities and ensures participation in Goodwill safety programs. Attends required safety training and participated in safety drills and exercises. Ensures tools and equipment are always in good working order and uses equipment safely.

• Consistently provides excellent customer service to internal business partners and external customers.

• Works cooperatively with all organization employees, participants, customers, and other persons contacted during performing duties. Shows respect and sensitivity for those with barriers to employment.

• Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.

• Exercise judgment, resourcefulness, ingenuity, and initiative.

• Able to operate and perform in a variety of working conditions.

• Demonstrated commitment to valuing diversity, contributing to an inclusive working, and learning environment

• Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have sufficient knowledge of brand name clothing, collectibles, antiques, and other items to be able to determine worth and quality.

• Speak and understand the English language sufficient to read materials, communicate with customers and coworkers.

• Perform simple mathematical calculations.

Education and Experience

• High school diploma and two years recent retail supervisory or management experience. Exceptions may be made for upward career moves from within the organization.

• Basic proficiency in Word, Outlook Mail and Calendaring.

• Previous retail production or comparable experience preferred.

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Medium physical demand level

• While performing these duties, the employee is regularly required to sit and stand for prolonged periods of time; use hands and fingers to handle or feel; reach with hands and arms and talk and hear.

• Frequently required to walk and/or stands for up to 8 hours per day. Must regularly lift, carry, and/or move up to 20 pounds and up to 50 pounds occasionally.

• Ability to push/pull and carry up to 30 pounds. Kneels, stoops, and bends frequently.

• Occasional need to push heavy, wheeled carts, pallet jacks, hand trucks and other material handling equipment with loads weighing up to 250 pounds.

• Specific vision abilities required by this job include close vision.

• Local and regional travel is required. Work is performed primarily indoors in a climate-controlled space. May occasionally perform work in outside weather conditions.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Management may add to or change the duties of this position at any time.