Retail Associate

Position Summary

A Retail Associate performs various retail and production duties in a mission-based, customer-first environment, focusing on providing excellent customer service, and maintaining an environment that supports a positive experience for customers, program participants, and associates.

Essential Responsibilities

• Operates electronic cash register, handles cash, charge, and check/voucher transactions.
• Prepares cash drawers and related paperwork as assigned.
• Receives, prepares, sorts, prices, and rotates stock for retail floor and conducts quality control.
• Operates department equipment and machinery, prepares goods for sale, procession, or storage.
• Performs inventories, tallies, or other forms of tracking as required for the retail environment.
• Assists GoodWorks staff with implementation of work plans and guidelines as established for client programs, as assigned by store manager.
• Interacts effectively with customers by maintaining providing excellent customer service, resolving problems within the scope of the role to the customer’s satisfaction in a timely, effective, and respectful manner.
• Conducts general housekeeping functions, such as keeping floors clear of items and debris, vacuuming, sweeping areas, dusting, and rest room maintenance.
• Safeguards company property, including donated goods. Reports any incident of theft, fraud, waste, or unauthorized possession of company property.
• Works a variety of shifts including evenings and/or weekends as assigned.
• Supports maintaining organization within retail store.
• Safely and correctly operates other departmental machinery as assigned.
• Assists customers with selection and purchases, ensuring the highest level of customer first service.
• Works intermittently without direct supervision.
• Able to prioritize tasks and responsibilities to maintain an acceptable level of productivity.
  
  

Standards of Performance and Conduct (each is an essential function):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the required knowledge, skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Performs duties in a manner that promotes team concept and reflects Goodwill’s mission and ethics, in accordance with all Goodwill policies, procedures, codes of conduct, CARF standards, and accepted business practices.
• Consistently demonstrates and incorporates principles of safety, loss prevention and risk management for self and others into daily activities and ensures participation in Goodwill safety programs. Attends required safety training and will participate in safety drills and exercises. Ensures tools and equipment are always in good working order and uses equipment safely.
• Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.
• Consistently provides excellent customer service to internal business partners and external customers.
• Works cooperatively with all organization employees, participants, customers, and other persons contacted during performing duties. Shows respect and sensitivity for those with barriers to employment.
• Exercise judgment, resourcefulness, ingenuity, and initiative.
• Able to operate and perform in a variety of working conditions.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the required knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Speak and understand the English language sufficient to read materials, communicate with customers and coworkers.
• Able to maintain the physical requirements of the working environment.
• Perform simple mathematical calculations.
  
  

Education And Experience

• Experience that would lend itself to good customer service is highly desirable.
• Previous experience in a retail or comparable environment is preferred.
• Physical Requirements and Working Environment:
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium physical demand level

• While performing these duties, the employee is regularly required to sit and stand for prolonged periods of time; use hands and fingers to handle or feel; reach with hands and arms and talk and hear. Frequently required to walk and/or stands for up to 8 hours per day.
• Must regularly lift, carry, and/or move up to 20 pounds and up to 50 pounds occasionally. Ability to push/pull and carry up to 30 pounds. Kneels, stoops, and bends frequently.
• Occasional need to push heavy, wheeled carts, pallet jacks, hand trucks and other material handling equipment with loads weighing up to 250 pounds.
• Specific vision abilities required by this job include close vision.
• Work is performed primarily indoors in a climate-controlled space. May occasionally perform work in outside weather conditions.
  
  

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Management may add to or change the duties of this position at any time.