Transfer Station Customer Service Attendant

Description

PURPOSE: The Transfer Station Customer Service Attendant serves as the first point of contact for customers disposing of solid waste at our facility. This position is responsible for providing a high level of customer service and ensuring a positive customer experience for each guest, while meeting industry rules and regulations.

Responsibilities and Duties

1. Greet customers in a positive, friendly, and professional manner.
2. Communicates clearly with customers regarding pricing, disposal requirements, and directing them where to drop material.
3. Ensures incoming waste is safe to dispose and does not contain inappropriate material.
4. Accurately measure loads, properly calculate and communicate charges.
5. Proper cash handling, credit card transactions and completion of customer receipts.
6. Balance cash drawer and complete daily reconciliation worksheet.
7. Ensure pay booth remains organized and clean.
8. Promptly report facility concerns and incidents to Supervisor.
9. Communicates with front office staff in-person and through radio and written communications.
10. Accurate reporting and recording of daily car counts and load volumes
11. Adhere to franchise agreements, company policies and procedures.
12. Other duties as assigned.

Requirements

Competencies

1. Safety oriented
2. Customer driven
3. Active listening and customer service skills
4. Analytical & Problem solving skills
5. Must exercise good judgement in decisions
6. Must be self-motivated and self-disciplined to stay on task without direct supervision.
7. Basic mathematical knowledge
8. Competent typing and 10 Key Skills
9. Cash handling experience

Reporting Relationship

This position reports to the Transfer Station Manager

Work Environment

This position operates outside in a variety of weather conditions and around dirt and dust.

Physical Demands

1. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
2. Lift and maneuver carts and containers

Position Type and Expected Hours of Work

This is a non-exempt, full time position with potential weekends, holidays and overtime.

Education, Experience, and Eligibility Qualifications

1. High School Diploma or equivalent.
2. Minimum of 1 year of proven face-to-face customer service experience
3. Minimum of 1 year of proven computer skills and data entry using proprietary databases.
4. Valid Driver’s License
5. Acceptable driving record
6. Must be insurable by Company insurance policy.
7. Comfortable working in all weather conditions
8. Ability to pass drug screen and background check

Not required but preferred Bilingual (Spanish)

EEO Employer/Drug Free Workplace

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.