CHECK-IN RECEPTIONIST - URGENT ORTHO

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.

Job Description:

• Greet and direct patients to kiosks to sign in.
• Assist with sign in process when necessary on kiosks or iPads.
• Register patients fully in Practice Management system.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the responsible party’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
• Verify all patient information from Clearwave to the PM when the patient checks in.
• Obtain and enter referrals for Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Clear all flags and tasks in Clearwave after the patient checks in.
• Import prescriptions from patient pharmacies when available.
• Answer incoming phone calls and handle requests appropriately.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Direct patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
• Sanitize and clean iPads, Kiosks, and your work area during down time.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
• Turn in all time off requests to your supervisor in a timely manner.
• Comply with all HIPAA rules when dealing with patients and patient information.
• Participate in facility meetings and activities when scheduled. 

Requirements:

• Outstanding customer service skills.
• Ability to work in a team.
• Ability to multi-task.
• Good verbal and written communication skills.
• Positive and cooperative attitude toward coworkers, management, patients, visitors, and physicians.
• Promote a professional image for the facility to the public.
• Good computer and typing skills.
• Ability to work in multiple computer programs, use fax machines, printers, and phones.
• Ability to solve problems independently.
• Accurate, close attention to detail, organized, and punctual.
• Completes duties in a timely manner.
• Shows initiative and dependability.
• Adheres to the Employee Handbook code of conduct.
• Self-motivated to perform job duties with minimal supervision.

Hours: 

Monday-Friday 7:30am - 5:00pm