Business Development Professional

Position Summary: The Automotive Service Business Development Representative (BDR) is responsible for driving growth and customer engagement by handling inbound and outbound phone calls to potential and existing clients. The BDR will be instrumental in identifying new business opportunities, nurturing relationships, and converting leads into customers for the automotive service business.

Key Responsibilities:

• Inbound Phone Calls:
• Answer inbound calls from customers in a professional and timely manner.
• Provide information about the automotive services offered, including maintenance, repairs, and special promotions.
• Assist customers with scheduling appointments, answering questions, and resolving inquiries.
• Qualify leads and provide appropriate recommendations for automotive services based on customer needs.
• Maintain customer records in the CRM system and follow up with clients as necessary.
• Outbound Phone Calls:
• Proactively reach out to potential customers to promote automotive services and special offers.
• Follow up on previous leads, ensuring they are nurtured and converted into business opportunities.
• Build and maintain relationships with current clients to foster loyalty and repeat business.
• Conduct market research to identify potential customers and market trends for automotive services.
• Provide accurate quotes for services and schedule appointments.
• Address customer concerns with a focus on resolving issues promptly and effectively.
• Ensure high levels of customer satisfaction, maintaining a professional and positive attitude.
• Educate customers about the benefits of regular automotive maintenance and service programs.
• Keep detailed notes and logs of all calls and interactions within the CRM system.
• Provide regular reports on lead conversion rates, appointment scheduling, and sales performance.
• Update and maintain customer contact information and service history.
• Qualifications:
• Strong communication skills, both verbal and written.
• Ability to handle high call volumes, manage multiple tasks, and meet deadlines.
• Strong organizational skills and attention to detail.
• Proficient in using CRM software and basic office tools (Microsoft Office, Google Suite).
• A customer-first mentality with the ability to build rapport and establish trust.

This role offers a dynamic opportunity for a motivated individual to grow and contribute to the success of an automotive service business through impactful phone communication and sales.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Commission pay

Ability to Commute:

• Southern Pines, NC 28387 (Preferred)

Ability to Relocate:

• Southern Pines, NC 28387: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $40,000 - $60,000