What are the responsibilities and job description for the Customer Service Assistant position at Southern Pipe Inc?
Customer Service Representative for established PVC Pipe Manufacturer in Stanly County, NC to provide product and services information to customers; Respond to customer inquiries via phone and email in a timely and professional manner; Generate quotations for customers; Process orders, returns and exchanges accurately; Resolve customer issues and complaints; Collaborate with other departments to resolve complex customer issues; Identify and escalate priority issues to the appropriate channels; Follow up with customers to ensure their issues are resolved to their satisfaction; Contribute to team goals and performance metrics.
Qualifications include but are not limited to : High School diploma or equivalent; Proven experience in a customer service role; Excellent communication and interpersonal skills; Strong problem-solving abilities and attention to detail; Good computer skills, including knowledge of MS Office Suite; Ability to work in a fast-paced environment and handle multiple tasks simultaneously; Positive attitude and team player; Excellent attendance.
Qualifications include but are not limited to : High School diploma or equivalent; Proven experience in a customer service role; Excellent communication and interpersonal skills; Strong problem-solving abilities and attention to detail; Good computer skills, including knowledge of MS Office Suite; Ability to work in a fast-paced environment and handle multiple tasks simultaneously; Positive attitude and team player; Excellent attendance.
