What are the responsibilities and job description for the Customer Service Representive - Cordele GA position at Southern Point Staffing?
Southern Point Staffing has a career opportunity for a Customer Service Representative in Cordele, GA! A Day in the Life of a Customer Service Representative
Are you a people person with strong communication skills? Do you enjoy helping customers and solving problems? As a Customer Service Representative (CSR) in Cordele, GA, you’ll be the first point of contact for customers, assisting with inquiries, processing orders, and ensuring satisfaction. This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and enjoys providing exceptional customer support .
Responsibilities and Duties :
Customer Assistance : Respond to customer inquiries via phone, email, and in-person, providing prompt, accurate, and professional support.
Issue Resolution : Troubleshoot and resolve customer complaints or concerns efficiently to ensure customer satisfaction.
Product Knowledge : Maintain a thorough understanding of company products and services to assist customers effectively.
Order Processing : Assist customers with placing orders, returns, exchanges, and refunds.
Record Keeping : Maintain accurate customer records, transactions, and interactions in the company’s CRM system .
Sales Support : Cross-sell or upsell products and services as appropriate based on customer needs.
Customer Follow-up : Conduct follow-up calls to ensure issue resolution and maintain customer satisfaction.
Team Collaboration : Work closely with sales, shipping, and other departments to ensure smooth order processing.
Compliance : Follow company policies, procedures, and industry regulations while providing top-tier customer service. Qualifications and Experience :
Education : High School Diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus.
Experience : 1-2 years of customer service experience preferred but not required.
Skills Required :
Strong verbal and written communication skills.
Excellent problem-solving and decision-making abilities.
Ability to remain calm and patient with customers during stressful situations.
Proficiency in Microsoft Office Suite and CRM software .
Strong attention to detail and organizational skills.
Ability to work both independently and as part of a team.
Other Requirements :
Positive, friendly attitude and professional demeanor.
Ability to handle confidential information with discretion.
Bilingual (Spanish / English) is a plus but not required. Schedule and Compensation :
Schedule : Monday – Friday, 7 : 30 AM – 5 : 00 PM (1-hour lunch). Occasional overtime may be required.
Pay : $16.00 - $18.00 per hour (based on experience).
Benefits Once Hired on :
Health, dental, and vision insurance available.
Paid Time Off (PTO) and paid holidays.
Retirement plan options with company match.
Southern Point Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $16 - $18
