What are the responsibilities and job description for the Customer Service Representative II position at Southern Prosthetic Supply?
Customer Service Representative II
Job ID
2024-28616
Positions
Job Location
US-GA-Alpharetta
Telecommute
Location-Specific Position
FT / PT
Full-Time
Category
Supply Chain | Warehouse
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
Provide exceptional customer service to Internal and Independent customers as part of the SPS Value Proposition.
Your Impact
Answer average of 45-50 incoming calls per day and make 20-25 outgoing calls.
- Review and accurately process for same day shipping all incoming phone, faxed, emailed and ecommerce orders (Online Store, OPIE, Punchout).
- Field incoming chat inquiries from all SPS websites (Online Store, Punchout, CompWell)
- Follow-up promptly with customers regarding pricing requests, product information, problem shipments, tracking information, etc.
- Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to resolve the issue.
- Communicate all back order and drop ship inquiries for an assigned territory of internal or external customers via phone call and email.
- Maintain spreadsheet on problem returns. Communicate needed information to customer and respond promptly to the returns department.
- Support SPS Sales Representatives as needed.
- Promote and support both the SCORE and Rewards Programs messaging cost savings alternatives.
- Proof and edit marketing materials and catalogs as needed.
- Process credit card orders (mostly government cards) in compliance with company security guidelines.
Minimum Qualifications
Additional Success Factors
Our Investment in You
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
ERF-SPS