What are the responsibilities and job description for the Administrative Assistant/Consumer Reporting Specialist position at Southern Research Company?
Southern Research Company, Inc., an Information Solutions Company, is a diverse Louisiana corporation established in 1956 predominately focusing on consumer reporting services for pre-employment, tenancy and volunteer positions on a local, national and international level. These services include Criminal History searches, Official Driving Records, Employment and Educational verifications and numerous other public record related searches.
Job Description
Responsible for ensuring quality customer service, conducting research in Government Public Record Repositories; preparing reports that are in compliance with the Fair Credit Reporting Act and other state & federal statutes; achievement of assigned metrics and goals, and some general office related duties.
Key Responsibilities:
· Research and preparation of Consumer Reports
· Addresses and resolves complex customer service issues
· General Administrative duties
· Answer phone calls/Emails coming into office
· Handle Confidential Information
· Completing and returning results to clients in a timely manner
· Significant Data Entry
· Assist Walk-ins
· Customer Service
Competencies Required
· Excellent customer service
· Excellent written and verbal communication skills
· Accuracy and attention to details
· Technology skills, including the ability to navigate and search related websites. Proficiency with Microsoft office (Excel, Word, Outlook)
· Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities in a fast-paced environment.
· Must possess a current driver’s license
· Self-motivated Team player
Pre-Employment Background Investigation and Drug Test are required
Southern Research is an Equal Opportunity Employer
Job Types: Full-time, Part-time
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Data entry: 2 years (Required)
Work Location: In person
