What are the responsibilities and job description for the Account Manager position at Southern Scripts?
Account Manager - REMOTE
We wanted a PBM that worked better… so we created one.
Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.
Liviniti is searching for incredible talent! We continue to experience accelerated growth in a rapidly changing industry. There's never been a better time to join our team.
We are currently seeking an Account Manager, This is a remote position.
Role and Responsibilities
Account Managers provide overall day-to-day customer service and support to Account Management to ensure the effective execution of client objectives. This individual is responsible to ensure project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved.
- Preparing account management related documents such as member documents, meeting reports, and other client communications and correspondence.
- Participating in and documenting discussions during client meetings and conference calls.
- Organization of member documents, reports, and other client correspondence.
- Creating and/or providing feedback on project estimates and timelines.
- Fielding and processing internal and external information requests.
- Maintaining current work-in-progress records and archives of past project information as appropriate.
- Develop and maintain a working knowledge of client’s objectives, plan designs, and overall needs.
- Proactive communication with clients.
- Abide by all obligations under HIPAA related to Protected Health Information (PHI).
- If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
- Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
- Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
What We Have to Offer
Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.
- Medical, Dental, Vision insurance
- Disability and Life insurance
- Employee Assistance Program
- Remote work options
- Generous Paid-Time Off
- Annual Reviews and Development Plans
- Retirement Plan with company match immediately 100% vested
Required Skills and Competencies
- Business Acumen
- Organization skills
- Time Management skills
- Initiative
- Flexibility
- Communication Proficiency
- Customer/Client Focus
- Sense of Urgency
Supervisory Responsibility
This position has no supervisory responsibilities.
Position Type and Expected Hours of Work
This is a full-time, salaried position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours or weekend duties.
Travel
Some travel expected for this position.
Required Education and Experience
- Bachelor’s Degree required; or equivalent four (4) years external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment.
- 2 years account management experience.
- Demonstrate good presentation skills and excellent negotiation skills.
- Experience with client or provider relations.
- Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe.
- Outstanding analytical skills.
- Excellent verbal and written communication skills, establishing rapport and working with others.
- Program performance and understanding of healthcare analytics.
Preferred Education and Experience
- Account management experience in PBM environment or managed healthcare services.
Liviniti, LLC and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Southern Scripts employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D
