What are the responsibilities and job description for the Collections Representative position at Southern Sports Medicine Partner DBA Partnercare?
What We Do
Our mission is to deliver comprehensive care to help musculoskeletal, and pain management patients live their best lives possible. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners.
Who We Are
We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:
- Compassion. We genuinely care for the well-being of our patients and one another. We treat others with dignity, kindness, and respect.
- Excellence. We are a performance-driven organization committed to excellence in service and patient outcomes. We work to be the best version of ourselves each day.
- Integrity. We value honesty and transparency. We openly communicate in pursuit of truth. We build our reputation and positively impact our industry by doing what is right.
- Teamwork. We are one team with a shared vision of success. We work collaboratively to deliver on our promise to our partners and our patients.
- Accountability. We are accountable to each of our stakeholders for our decisions, actions, and results.
- Growth Mindset. We seek to constantly grow and evolve, being adaptive to the changing market and responsive to our customer expectations. We invest in the talents of our team, providing pathways for personal and professional growth.
Together, we will become the most trusted musculoskeletal and pain management organization. Our organization will grow rapidly, and we will maintain a culture of high performance.
Success will be the result of the team.
How You Contribute and Succeed
The Collections Representative ensures a great patient experience by insuring that patients understand their payment responsibilities, options and that insurance carriers provide timely payment for services that the patient receives. This role will initiate and follow through on inquiries, appeals and denials from carriers. This person will also communicate proactively and compassionately with patients regarding financial matters. Duties include:
- Responsible for the day-to-day billing of medical claims for accounts
- Works with clients on billing and registration
- Communicates with patients
- Communicates with insurance companies on billing issues
- Completes appeals on a daily basis
- Completes unpaid claims in a timely manner
- Completes all payment posting for clients in a timely manner
The right person for this role will delight in providing a great experience to the patient, will have a curious mind that always looks for a way to improve, will be organized and diligent about carrier followup and communications, and will be compassionate for patients experiencing chronic and/or acute pain. To be successful in this role, the person will be a great team member, working together with others, kind and friendly, open to feedback for growth, and a role model of our values.
We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.
If this sounds like you, we’d love the opportunity to talk with you further about joining the team!
Education and Experience:
- Experience with ICD-9 and CPT codes a must
- Experience with outlook and Microsoft word a plus
- Ability to prioritize and communicate clearly
- Ability to work independently and in a team environment
- 1-3 years of medical office experience with significant exposure to medical billing practices and procedures
