Technician, Communications

Overview

The Communication Technician I reports to and is directly accountable to the Leader, Communications. This entry level position is accountable, under supervision, for installation, monitoring, diagnosis, repair and preventive maintenance and operation of communication equipment and devices. Individuals will work with all levels of IT and Operations personnel and accept assigned responsibilities; and will perform at a satisfactory level while maintaining relationships with others including customers, consultants, and vendors. This technician will receive guidance and training from more senior level personnel within the Communications function of the Company, as well as technicians of other technical disciplines within the Company. The individual will be required to maintain and operate their assigned work locations in strict compliance with the Company’s O&M Manual and state and federal regulatory codes.

Responsibilities

Primary responsibilities include (but not limited to):

• Perform installation, operation and maintenance of video, voice/data, transmission switching, supervisory control and communication equipment (SCADA), safety systems, and other related electronic equipment
• Operate test equipment to identify communication equipment problems and make repairs
• Maintain service logs, circuit lists, wiring diagrams, and other maintenance records on communications equipment
• Read, interpret, and recommend modifications to blueprints, schematics, drawings, manuals, and maps
• Coordinate vendor repair and serve as contact for other communication service providers
• Implement company policies, procedures, maintenance manuals, applicable federal, state, and local regulations as well as adhere to all safety policies
• Use computer-based maintenance management software to schedule and track activities
• Pass DOT-DQF (Department of Transportation-Driver Qualification File) requirements
• Assist IT and Operations personnel in performing technical and non-technical tasks
• Oversee construction and maintenance activities performed by third parties
• Complete appropriate documentation and paperwork
• Install, test, and maintain radio equipment and systems
• Use standard electronic technician tools, such as soldering equipment, hand, and power tools
• Respond to emergency callout situations after hours and on weekends
• Ensure the flow of communications from end devices in the field to the necessary databases
• Test systems and equipment as needed and communicate results to supervisor for analysis
• Perform other duties as assigned

Qualifications

Minimum:

• Associate’s degree, related certification (e.g., electronics, communications, networking, computer science) or equivalent experience
• Entry-level experience working in the natural gas industry
• Basic knowledge of communication systems and end devices
• Strong problem-solving skills
• Basic understanding and knowledge of radio systems
• Basic knowledge in diagnostic and troubleshooting skills for electronic equipment
• Basic understanding and knowledge of IP (Internet Protocol) network systems and components
• Ability to use Microsoft Office applications (e.g., Outlook, Word, Excel, )
• Must possess and maintain a valid driver’s license and operate company vehicles in a safe and responsible manner
• Ability to organize, plan, and carry out projects to their completion
• Ability to manage multiple project tasks and meet deadlines
• Knowledge of federal/state/local regulations, pipeline material/equipment, pipeline safety, company policy, and unit operations

Preferred:

• Bachelor’s degree or other advanced degree

Other requirements:

• Ability to travel 25-30% on average by automobile and/or plane
• Ability to effectively prioritize in fast-paced environment while remaining positive