What are the responsibilities and job description for the Fraud Specialist position at SOUTHERN STATES BANK?
Job Details
Description
Job Summary: The Fraud Specialist position is responsible for completing multiple tasks related to debit card disputes, check and ACH fraud, setting up and training customers on Positive Pay.
Listing of Key Responsibilities:
- Monitor restricted accounts to ensure closure or enrollment in Positive Pay from various branches/departments
- Process fraud account closures received from various branches/departments
- Restrict accounts and debit cards in JH with fraud activity
- Handle Debit Card disputes by receiving disputes from branch staff, completing investigations, reaching out to customer(s) if necessary, submitting disputes, completing refunds, and sending confirmation letter to customers
- Process Forgery Affidavits, Affidavits of Check Alteration, and Counterfeit Checks for Check Fraud and conduct research on records, activity, and transactions
- Process Written Statement of Unauthorized Debits for ACH Fraud and conduct research on records, activity, and transactions
- Follow-up on all outstanding fraud claims and communicate with compliance on fraudulent account activity
- Maintain unposted “rules” regarding accounts with fraud for Deposit Operations
- Set up and train customers on Positive Pay
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- This position requires that decisions be made in accordance with department procedures while managing both customer service and risk
- Ensure that information entered in the Deposit System is accurate, complete, and timely
- Perform job responsibilities with an understanding of the importance of and in compliance with applicable Bank policies, procedures, and processes, as well as applicable external laws and regulations
- Provide backup support within deposit operations when needed
- Perform other duties related to branch operations as assigned by management
Qualifications
Education Required: HS Degree or equivalent and formal training in fraud (sponsored by ABA, BAI or equivalent) is preferred
Experience Required: Minimum of 3 years of branch banking experience or 2 years of deposit operations experience required; fraud experience is preferred
Knowledge and Skills Required: In depth knowledge of banking and core deposit products, banking systems, and applicable technologies, as well as all BSA and other regulatory compliance requirements associated with job responsibilities; Strong ability to use the Bank’s deposit operations system and adapting to any changes to same; Strong people interaction, organization, administrative, time management, multitasking and both verbal; and written communication skills; Strong customer service skills to support the efforts of Branch Representatives (internal customers) who are serving external deposit customers; and Strong P/C skills for communication and data entry purposes, as well as ten-key and other office equipment skills.
