What are the responsibilities and job description for the Teller I position at SOUTHERN STATES BANK?
Job Details
Description
Job Summary: The Teller I is an entry level position the incumbent serves under relatively close supervision with a goal of making minimal errors when assisting customers who come into the Bank to deposit or withdraw funds. Assistance is needed with complex transactions as part of the training process. The Teller I is expected to learn and work toward the ability to explain the Bank’s services, cross sell and make needs based referrals to branch personnel who are responsible for opening accounts or making loans.
Listing of Key Responsibilities:
All of the following responsibilities are performed under relatively close supervision.
- Provides customer service primarily face-to-face, but also by phone when necessary.
- Cashes checks, receives deposits, transfers funds, prepares official checks, takes loan payments, provides traveler’s checks, makes cash advances, takes stop payments, etc., all in compliance with Bank Teller Standards, Bank policies, procedures and processes and all applicable external laws and regulations with a specific focus on BSA requirements.
- Focuses carefully on each customer transaction in terms of the appearance of the items presented and knowledge of the customer, and always confidentially reviews any concerns or suspicions with another employee (i.e., another Teller, CSR, Lead CSR, Assistant Branch Manager or Branch Manager) as appropriate to determine if the transaction should be completed.
- Follows all dual control procedures required to maintain internal controls in performing assigned duties, for example in the cases of ATMs, night deposits, vault activities, cash counts, etc.
- Ensures that he or she never processes transactions related to his or her personal accounts or those of a family member.
- Opens and closes designated Teller terminal and accounts for cash assigned, received and disbursed.
- Accurately balances Teller terminal, completes closing report and remits daily work for further processing by Deposit Operations on a daily basis.
- Processes night deposit bags and customer change orders.
- Handles ATM servicing and balancing.
- Processes mail and answers phone.
- Performs other duties as assigned.
Qualifications
Education Required: HS Degree or equivalent.
Experience Required: This entry level and developmental position is intended for employees with little to no experience or less than one year of Teller or related experience.
Knowledge and Skills Required: The incumbent in this job is expected to develop a basic knowledge of the non-interest bearing and interest bearing demand deposit and savings accounts, and related services, offered by the Bank, and the proper policies and procedures for handling the deposit and withdrawal transactions for these accounts. Also, he or she is expected to develop a basic knowledge of and ability to use the Bank’s operating system is very important. In addition, he or she should basically become knowledgeable of all BSA and compliance requirements associated with job responsibilities, and develop the ability to adapt to changes in products, services and related policies and procedures and the addition of new products and services. The ability to develop solid math, verbal communication, customer service, sales referral, PC and multi-tasking skills, as well as detail orientation, is very important
Key Business Relationships: Interacts internally with the Branch Manager, Lead CSR, other Tellers, CSRs, other staff in the assigned Bank location and Deposit Operations support staff at the headquarters location. Interacts externally with existing and potential Bank customers.
Other Relevant Information: It is very important to emphasize that the person performing the responsibilities assigned to this position works with confidential customer information, and only is to access such on a need to know basis. Also, such information never should be released to a third party without the specific authorization of a Senior Manager.
