Field Service Technician

Position Purpose

Contribute to making Southern States TOYOTAlift a leader in the material handling industry by providing lift truck solutions to customer base in a timely manner through repair, service, maintenance, and knowledge of equipment, parts and products; diagnosing, adjusting, repairing, or overhauling mechanical, hydraulic, and electrical systems in most all makes of forklifts including sit-down rider type, stand-up rider type, and walk behind type.

Major Tasks, Responsibilities and Key Accountabilities

Administrative

• Ensure completion of work and satisfaction for our customers.
• Participate in and stay up-to-date on TMHU training online.
• Manage multiple customer work orders in process and ensure timely completion with in less than two weeks.
• Ensure paperwork is complete, accurate, signed off on by our customer, and turned in promptly.
• Work with customers to identify and resolve equipment issues.
• Read, understand, and use the shop and parts manuals as well as operating manuals, blueprints, schematics, and technical drawings.
• Contact the Warranty Coordinator regarding issues related to warranty status "before" work is performed.
• Contact proper personnel on full maintenance rental accounts when repairs are needed.
• Assist in promoting department communication between Dispatch, Rental, Sales, and Field Service Managers by relating issues relevant to customer satisfaction.
• Manage call response time within 2-3 hours of dispatch time; communicate with dispatcher to minimize drive time.
• Inform dispatch of location and job destination after every job is complete.
Follow quoting procedures
• - fill out a handwritten quote under $500.00. Field Service Manager to complete quotes over $500. Rental department to quote and approve rental unit repairs over $500.
• Maintain 100% compliance on completed plan maintenance.
• Notify Field Service Manager if unable to diagnose equipment resolution within one hour.
• Represent company in a professional manner encompassing our mission statement and values.
• Evaluate van stock against customer needs to meet 75% goal of first time problem resolution.
• Adhere to all posted and documented safety procedures as well as those required by the customer.
• Maintain the service vehicle in a neat and orderly fashion with stock put away upon receipt.
• Follow maintenance procedures and schedule on van servicing, and cleaning.
• Report vehicle and on-the-job injuries to Field Service Manager immediately.
• Complete appropriate paper work for vehicle accidents kept in the van with the registration, proof of insurance, and other documents.
• Ensure work area is left accessible and uncluttered.

Technical and Mechanical

• Troubleshoot to locate mechanical, hydraulic, and electrical malfunctions; may need to operate test equipment.
• Operate forklifts for troubleshooting and quality assurance checks after repairs have been completed.
• Dismantle, assemble, or reassemble engines, transmissions, or differentials, fuel systems, and hydraulic and electric components.
• Service forklifts with water, fuel, oils, or lubricants and apply cleaning solvents when needed.
• Determine what parts are needed to make repairs and fabricate or repair parts as needed.
• Examine parts to ensure correctness before returning to the job site.
• Align, adjust, repair, or replace worn or broken mechanical components or parts.
• Use hand or power tools and precision measuring tools where needed.
• Use acetylene welding/cutting torch, electric welding machine. (Must be certified)
• Ability to work in a constant state of alertness and safe manner

• Responsibilities may require work to be done in our shop or may be required to be done at customer's location.

Qualifications

• Experience with farm, construction, material handling, diesel equipment, small engines, and/or components of vehicles and lift trucks preferred
• Must own hand and power tools required to perform routine mechanical repair
• Must possess excellent written and verbal communication skills
• Ability to calculate figures and amounts such as discounts and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions from an extensive variety of technical instructions
• Customer relationship skills
• Above average time management skills
• Ability to learn in class room style training

Education and Experience

• High School diploma or GED
• Technical school coursework in electrical, mechanical or automotive field is preferred
• Automotive Service Excellence (ASE) certifications preferred

Nature and Scope

Chain of command is as follows and can vary by company and branch: Lead Technician, Field Service Manager, Service Manager, and Branch Operations Manager with accountability to the Branch Manager.

About Southern States TOYOTAlift - Toyota Industrial Equipment
We are Florida & Central Georgia's source for Material Handling Solutions with 9 branches in Tampa, Winter Haven, Orlando, Ocala, Jacksonville, Columbus, Albany, Macon, and Valdosta, complimented by a full fleet of deployed mobile service technicians. For over 60 years we have been a leading provider of Toyota forklifts. We offer a single source solution for new and used material handling equipment sales and equipment rentals. Additionally, we offer OSHA compliant operator training and forklift parts and maintenance to ensure customers stay productive and profitable. Toyota has been the number-one selling lift truck in the U.S. since 2002.

Southern States TOYOTAlift is proud of our workforce who support and contribute to the company. We seek people committed to excellence with talent, skill, innovation. We offer a competitive salary, comprehensive benefits and a pleasant and challenging working environment. We are committed to innovation, quality, customer service and talent.

Our Values:

Honesty, Initiative, Teamwork, Competency, and Hardwork

Our Purpose - To help our client customers achieve competitive advantage and improve their profits, safety, and productivity.

Our Vision - To be the most successful and respected material handling equipment distributor in the U.S.

Our Mission - To sustain continuous profitable growth by providing the best customer experience.

Benefits Offered:

• Competitive salary, incentive programs, and service rewards
• Ongoing training and employee recognition
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid vacation and personal time
• 401(k) retirement plan with company match