What are the responsibilities and job description for the Service Advisor position at Southern States Material Handling?
Southern States Material Handling is more than just forklifts- we offer complete warehouse solutions! We pride ourselves in successfully partnering with our customers to offer resolutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, automation and warehouse organization, Southern States Material Handlin solves problems.
As a Service Advisor with Southern States Material Handling : Contribute to making Southern States Material Handling a leader in the material handling industry by growing new business using both existing and prospective customer networks by advising best action to a customer's material handling equipment to improve equipment availability through our maintenance programs! The Service Advisor also manages a portfolio of existing accounts with the goal of retention through attaining new preventative maintenance agreements and acquiring new business by presenting new customer solutions!
Come be a part of our Toyota family!
Top of the Line Benefits!!
- 401(k) with company matching
- Dental insurance
- Health insurance
- Vision Insurance
- PTO and Vacation
- Paid Holidays
- Flexible Spending Account
- Life Insurance
- Tuition Reimbursement
What you Need:
- Minimum Sales experience of 2 years preferred.
- Proficient in Microsoft Office suite
- Strong written, verbal, and interpersonal communication & presentation skills
- Excellent analytical, problem-solving skills, and ability to multi-task
- Ability to create presentations to entice and motivate customers.
- Ability to generate new ideas and demonstrate creative thinking.
- Commitment to excellent customer service
- Superior attention to detail and accuracy
- Knowledge of industrial powered equipment and the material handling industry a plus
- Able to work efficiently with minimal guidance or supervision.
- Must possess valid Driver's License
- Mon-Fri 8am – 5pm
- Travel- Up to 90% within territory
- Ability to lift, push and pull up to at least 20 pounds/55 pounds, occasionally/regularly
- Ability to work on your feet for extended periods of time.
What you'll do:
- Learn Toyota/Raymond processes and gain a working knowledge of equipment lines and services.
- Identify business opportunities at customer locations and make suggestions to customers about SSMH's products and services.
- Build and maintain successful long-term relationships with current and new customers through in person and virtual communications.
- Develops tailored client proposals by working to identify customer pain points to provide best-in-class solutions.
- Present information effectively driving client decisions to improve material handling equipment performance (preventative maintenance)
- Capable negotiator. Clearly communicates goals, interests, and positions during discussions.
- Develops strategies, techniques and tactics based on customer feedback and market environment.
- Demonstrates creative thinking bringing original ideas.
- Gain new service opportunities by making the appropriate “All levels of service presentation,” to customers; SM/PM/EC/TC contracts (monthly goals will be set per territory & based on UIO)
- Work with analytics team to analyze current customer contracts and increase business.
- Deliver and gain customer agreement to repair estimates.
- Be present when new equipment is delivered increasing further solutions and maintenance program opportunities.
- Improve over the counter parts sales by helping customers identify requirements (i.e., Forks, Seats, Tires, and Pallet Jacks)
- Communicate and send leads to Parts Department for Consignment Opportunities
- Develop leads for solutions/sales and rental departments.
- Document all New Revenue in CRM database.
- Meet and track sales account targets aligned with company objectives.
- Stay abreast of industry knowledge to successfully develop all required leads.
