What are the responsibilities and job description for the Salesforce BSA position at Southern Talent Specialists?
Salesforce BSA
As a direct report to the Senior Director, Product Development, the Salesforce Business Systems Analyst (BSA) is responsible for analyzing business requirements, designing and implementing Salesforce solutions, and leading Salesforce initiatives to support the growth and success. Working closely with the Product Owner and internal client’s and the Salesforce development and administration team within the Information Technology department, the BSA ensures that solutions meet organizational needs. The BSA will be involved throughout the entire solution implementation lifecycle and is expected to have advanced expertise in Salesforce, business analysis, and project management. The BSA will also possess excellent communication and leadership skills.
The Salesforce BSA must hold an active Salesforce Administrator Certification at the time of hire and maintain it throughout their employment.
Salesforce Administration
• Perform Salesforce administrative tasks, including UA, configuration, data migration, integration and training.
• Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices.
• Design and implement Salesforce solutions and functionalities.
• Create and manage Salesforce reports and dashboards.
• Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential.
Business Analysis
• Review, analyze, and evaluating business systems, models, requirements, and needs.
• Identify opportunities for process improvement and optimization within Salesforce and related systems.
• Define requirements and converting them into workable user stories.
• Prepare key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems.
• Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs.
Project Management
• Lead Salesforce initiatives, including managing project timelines and resources.
• Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success.
• Analyze and identify areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders.
• Work closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action.
Education & Related Work Experience
Education Level: Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
Years of Related Work Experience: A minimum of 3-5 years of relevant experience as a Salesforce Administrator, and 1-2 years as Business Analyst.
Skills and Knowledge: 3 Years of Experience in Salesforce; Salesforce Certifications, such as Salesforce Business Analyst, Salesforce Certified Administrator, or Salesforce Certified Platform App Builder; Advanced understanding of Salesforce platform capabilities, features, and best practices; Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities; Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems; Experience with agile development methodologies; Active belief and practice in documentation; Advanced analytical and problem-solving skills; Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization; Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Demonstrates enthusiasm towards continued personal/professional development; Ability to use project management tools to manage work.
As a direct report to the Senior Director, Product Development, the Salesforce Business Systems Analyst (BSA) is responsible for analyzing business requirements, designing and implementing Salesforce solutions, and leading Salesforce initiatives to support the growth and success. Working closely with the Product Owner and internal client’s and the Salesforce development and administration team within the Information Technology department, the BSA ensures that solutions meet organizational needs. The BSA will be involved throughout the entire solution implementation lifecycle and is expected to have advanced expertise in Salesforce, business analysis, and project management. The BSA will also possess excellent communication and leadership skills.
The Salesforce BSA must hold an active Salesforce Administrator Certification at the time of hire and maintain it throughout their employment.
Salesforce Administration
• Perform Salesforce administrative tasks, including UA, configuration, data migration, integration and training.
• Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices.
• Design and implement Salesforce solutions and functionalities.
• Create and manage Salesforce reports and dashboards.
• Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential.
Business Analysis
• Review, analyze, and evaluating business systems, models, requirements, and needs.
• Identify opportunities for process improvement and optimization within Salesforce and related systems.
• Define requirements and converting them into workable user stories.
• Prepare key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems.
• Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs.
Project Management
• Lead Salesforce initiatives, including managing project timelines and resources.
• Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success.
• Analyze and identify areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders.
• Work closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action.
Education & Related Work Experience
Education Level: Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
Years of Related Work Experience: A minimum of 3-5 years of relevant experience as a Salesforce Administrator, and 1-2 years as Business Analyst.
Skills and Knowledge: 3 Years of Experience in Salesforce; Salesforce Certifications, such as Salesforce Business Analyst, Salesforce Certified Administrator, or Salesforce Certified Platform App Builder; Advanced understanding of Salesforce platform capabilities, features, and best practices; Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities; Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems; Experience with agile development methodologies; Active belief and practice in documentation; Advanced analytical and problem-solving skills; Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization; Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Demonstrates enthusiasm towards continued personal/professional development; Ability to use project management tools to manage work.
