Entry-level Student Services Representative

We are currently looking to fill a PART-TIME Student Services entry-level specialist position open at Southern Technical Institute (STI) - Tavares Campus. The Student Services team provides a high level of support to student admissions and customer service reporting directly to the Campus Director.

The hours for this PART-TIME position are Monday through Thursday 1:30PM to 6:30PM and Fridays 1:30PM to 5:30PM.

Southern Technical Institute partners with several agencies within Central Florida that assist students to pay tuition cost. The Registrar works collegially with other administrative units within the Institute; creates and provides transcript service to students/alumni; implements effective and efficient systems of communication between the Registrar responsibilities and internal/ external constituencies, maintains all student data records, reports student data to supportive agencies and affiliates and also manages classroom and clinical schedules.

Primary Responsibilities:

1. Ensure consistent services and sufficient supplies.
2. Oversees the production and issuance of academic transcripts.
3. Maintains student data records: enrollment status and dates; address and name changes; other relevant student data.
4. Prepares registration and orientation materials.
5. Processes student registrations and changes.
6. Processes course and enrollment withdrawals.
7. Prints class lists and grade sheets as directed.
8. Enters final course grades in a team environment.
9. Maintains and digitizes student files.
10. Coordinates the regulated destruction of confidential records.
11. Prepares student statistical reports as directed by the Executive Director.
12. Prepares certifications of student enrollment for review and approval.
13. Verifies student certifications and diplomas awarded and completion dates.
14. Communicates with students and faculty concerning extensions, class absenteeism, and grade discrepancies.
15. Enforces academic policies and procedures as outlined in the student handbook and catalog.
16. Updates pertinent information on STI website, as directed.
17. Assist with prospect phone calls to secure appointments and/or take registrations by phone.
18. Assist with inquiry calls from all potential students interested in knowing or receiving information about courses offered.
19. Assist candidates for enrollment, and determine appropriateness of candidates for admission based upon individual career goals.
20. Reply to web inquiries and calls to all potential students and give accurate information about the courses and programs offered.
21. Conduct tours of our campus and guide potential students through the enrollment process.
22. Assist to handle large volume phone prospects within a busy work environment.
23. Take initiative and work independently to meet deadlines in a sales-driven environment.
24. Engage student prospects quickly, interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
25. Communicate efficiently and effectively both verbally and in writing particularly through web chat and email communications.
26. Professionally present yourself in representation of the school, to students both on the phone and in person.

Record Keeping & Performance Data

• Performs data entry of all inquiries, applications and re-logs for the Student Services department.
• Handle applicant files accurately and efficiently. Ensure that all applicant files are complete and up to date.
• Refer prospective students as needed to appropriate support offices on campus.
• Track and report all application and inquiries.
• Prepare weekly reports to communicate individual recruiting efforts in relation to departmental objectives and assigned admission goals.
• Other Skills & Requirements:
• Minimum 2 years office experience

• Strong follow up skills.
• Strong writing and interpersonal communication skills is a must.
• Dedication to providing excellent customer service to student population.
• Possesses strong detail orientation and analytical skills.
• Must protect the confidentiality of student personal information and comply with school confidentiality policies.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Working Conditions:Qualifications:Application Process:Please email with your resume and a well written cover letter stating why you would be a good fit for this position. Due to the volume of applicants, we respectfully request no phone calls. Once we review the applications, we will contact qualified applicants to set up interviews.

• Consistent 35 to 40 hour hour work weeks that can average up to 9 hours per day or less.
• Student Service representatives rotate various shifts Monday to Saturday.
• The Student Services office hours are available Monday through Friday 8AM to 6PM and occasional Saturdays.
• Previous office experience preferred, high volume involving telephone contact, professional correspondence, and administrative support is required.
• Ability to maintain confidentiality, the ability to adhere to federal and state laws governing privacy, and excellent organizational skills.
• Ability to absorb academic policies and procedures as found in the Southern Technical Institute Catalog and Student Handbook.
• Strong working knowledge of computer programs such as Outlook, Outlook Calendar, MS Word, Excel, and a familiarity with databases; ability to learn specific software programs as they relate to various student records.
• Must have exceptional listening skills, excellent written and oral communication skills, and excellent interpersonal skills.
• Flexibility in work hours (this is not a 9am to 5pm position), willingness to work overtime and some weekends;
• Excellent telephone personality, strong organizational skills, attention to detail, and the ability to manage multiple tasks and to perform well under pressure.
• Characteristics essential to this position include initiative (self-motivation), effective and timely follow-up, and the ability to work independently.
• Physical demands of this position involve ability to lift and carry up to 15 pounds. This position also requires a considerable amount of walking distances of up to 500 feet.

About Southern Technical Institute:
Southern Technical Institute is a division of Southern Technical College, and offers licensed and approved entry-level allied health programs to the public including Home Health Aide, Articulated Nurse Assistant, Patient Care Assistant, and Phlebotomy Technician programs. In addition, STI offers a wide range of online certification and test preparation courses in the allied health field including Nurse Assistant Test Prep, ECG/EKG, HIV/AIDS and First Aid.

Description Disclaimer:
This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.

Job Type: Part-time

Pay: $15.50 - $16.50 per hour

Expected hours: 20 – 25 per week

Benefits:

• Professional development assistance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Working with Computers: 2 years (Required)

Location:

• Tavares, FL 32778 (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Tavares, FL 32778 (Required)

Work Location: In person

Salary : $16 - $17