What are the responsibilities and job description for the Front of House Staff position at Southern Wagyu Meat Market?
Job Summary
We are seeking enthusiastic and dedicated Front of House Staff to join our team, including servers, cashiers, and server assistants. These roles are essential in creating a welcoming atmosphere for our guests and ensuring exceptional service throughout their experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with both guests and team members.
Responsibilities
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage reservations and seating arrangements efficiently using in house systems.
- Provide information about menu items, specials, and restaurant policies to guests.
- Take orders and deliver to guests in a prompt manner.
- Assist with guest inquiries and resolve any issues promptly to enhance guest satisfaction.
- Maintain cleanliness and organization of the front of house area, including dining spaces and entryways.
- Collaborate with kitchen staff to ensure timely service and accurate order delivery, including third party delivery systems.
- Handle phone calls with professionalism, providing information or taking reservations as needed.
- Uphold high standards of guest relations by demonstrating a friendly demeanor and attentive service.
Requirements
- Previous experience in restaurant setting is preferred.
- Strong customer service skills with an emphasis on guest relations.
- Ability to communicate effectively with guests and team members.
- Familiarity with BOH food service operations is preferred.
- Excellent phone etiquette for handling inquiries and reservations.
- A passion for hospitality and commitment to providing outstanding service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join us in delivering true southern hospitality to our guests through excellence, tenacity, and best-in-class customer service!
Job Types: Full-time, Part-time
Pay: $15.00 - $34.00 per hour
Expected hours: 12 – 40 per week
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $15 - $34