What are the responsibilities and job description for the Computer Support Technician position at Southern Wesleyan University?
Job type
Full Time
Location
Department
Information Technology
Salary
TBD
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Computer Support Technician
Accepting applications
About this position
Computer Support Technician
Position Description
LOCATION: Central, SC
CLASSIFICATION: Regular, full-time, non-exempt
REPORTS TO: Director of Information Technology
GENERAL DESCRIPTION
The Office of Information Technology manages all technology resources for on campus and online learning. The Computer Support Technician provides level two support to university students and employees related to computer systems, hardware, and software. This position will be responsible for answering queries, resolving issues in a timely manner, and ensuring the smooth operation of IT systems.
Responsibilities:
- Provide level 2 technical and administrative support to university students and employees by Diagnosing and fixing computer hardware and software problems.
- Performing regular maintenance tasks like updates, backups, and system checks to ensure systems are running optimally.
- Install and maintain university-owned assets such as telephones, copiers/printers, mobile devices, and computers.
- Manage the university telephone and voicemail system, including moves, adds, and changes.
- Provide technical support to users by answering questions and helping them with IT-related issues.
- Educate users on best practices and new technologies resources to improve their efficiency and security awareness.
- Oversee print devices owned or leased by the university.
- Handle hardware and software warranty, maintenance, and security information.
- Perform hardware and software installations, maintenance, and upgrades on university-owned equipment.
- Support users of the university’s student information system (Jenzabar).
- Create and maintain user accounts.
- Serve as a backup for level 1 support when necessary.
- Keep accurate and detailed documentation of issues, solutions, and system configurations for future reference.
- Participate in professional development to stay updated on technology advancements.
- Establish and maintain positive working relationships with all employees.
- Assist in planning, implementing, and assessing the university’s strategic IT plan.
- Contribute to the preparation of the annual IT budget.
- Perform other duties as assigned by the Director of Information Technology.
About our ideal candidate
Qualifications:
- Associate’s degree in computer science, computer information systems, or related field required. Technical experience and certifications may be considered in lieu of a degree.
- Experience in a higher education environment is strongly preferred.
- Proven experience in providing PC hardware and software support, including remote access tools.
- Familiarity with various hardware platforms, software applications, wide area networks, mobile devices, and local area networks.
- Strong customer service orientation, organizational, and communication skills.
- Familiarity with integrated database management systems.
- Proficiency with web-based, mobile, and PC applications, including Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Other Requirements:
- Mission and Lifestyle Expectations: Embrace the university’s Statement of Faith, respect its Wesleyan heritage, and adhere to its lifestyle expectations.
- Physical/Environmental Requirements:
- Visual acuity for editorial work, document proofing, and file management.
- Ability to sit for extended periods in an office environment. May require lifting objects up to 10 pounds frequently and up to 20 pounds occasionally.
- Availability to work evening hours and occasional overnight travel.
- Pre-employment Screening: Employment is contingent on completing criminal background screening and credit check.
About us
Equal Employment Opportunity Statement
It is the policy of Southern Wesleyan University to provide and maintain equal employment opportunities to qualified individuals regardless of race, color, national origin, sex, pregnancy, childbirth or related medical conditions (including but not limited to lactation), disability, genetic information, veteran-status, age, or any other classification protected by state, federal, or local law, unless a bona fide occupational qualification applies. The University reserves its right to operate as a church-related institution and to develop policies consistent with the religious tenets of its sponsoring denomination, The Wesleyan Church, and is permitted and reserves the right to prefer employees on the basis of religion (Title VII, Section 702-703, United States Civil Rights Act of 1964, as amended).
University Mission
Southern Wesleyan University is a Christ-centered, student-focused learning community devoted to transforming lives by challenging students to be dedicated scholars and servant-leaders who impact the world for Christ. In addition to specific academic requirements, SWU provides quality undergraduate and graduate programs in a distinctively Christian environment that fosters the integration of faith, learning, and living. Candidates for employment must support the Christian mission of the university and give evidence of successful professional experience, mature faith, and consistent Christian lifestyle.
To view the university's profile, visit About SWU. To learn more about The Wesleyan Church-it's history, beliefs, and position on current issues-visit wesleyan.org/about. Applicants for employment are encouraged to view the following links providing additional information about how our campus community lives out these beliefs and practices.
Statement of Purpose
Doctrinal Statement
Community Expectations
University Core Values
Christ Centered: Purpose, Scholarship, Community, Transformation
- Purpose: A specific calling for a unique role in our world.
- Scholarship: Academic excellence in an innovative faith-centered environment.
- Community: Belonging to a connected and compassionate body of learners.
- Transformation: Christ’s redemptive work in individual and corporate life.
We believe that every individual has a God given purpose, brought to fruition by the sanctifying power of the Holy Spirit and the challenge of scholarship. As we participate in a consecrated community of learners we are continuously transformed into the image of Christ both individually and corporately.