Patient Service Specialist/Medical Receptionist

Job Description

Job Description

Description :

Serves the patient population as their first point of contact with the practice. The medical receptionist performs check in and check out procedures, schedules appointments, verifies insurance and updates patients’ accounts with correct demographic information. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

Job Tasks :

Welcomes and greets all patients and visitors, in person or over the phones

Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.

Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

Responds to patients', prospective patients, and visitor inquiries in a courteous manner; provide medical records, shot records and other documents as requested.

Scans pertinent information into the patient’s electronic medical records.

Verifies patient insurance coverage during check-in.

Collects insurance co-pays and / or charges for services from “self-pay” patients.

Schedules patient appointments.

Maintains the reception and lobby area in a clean and orderly manner.

Attend staff meetings as required.

Organizes, plans, and manages time effectively.

Meets position requirements and performs essential functions.

Completes all mandatory training as required.

Performs other duties as assigned.

Quality and Customer Satisfaction :

Demonstrates commitment to superior customer experiences with a service oriented attitude.

Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, physicians and employees.

Considers patient and employee safety. Takes initiative to identify and eliminate risks.

Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.

Interpersonal Skills :

Communicates professionally and appropriately at all times.

Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.

Identifies, analyzes and solves problems.

Accountability and Productivity :

Accepts responsibility for decisions and actions.

Utilizes appropriate resources to effectively and successfully execute responsibilities.

Adheres to regulatory and company policies and procedures.

Requirements : QUALIFICATIONS

• High school diploma or equivalent.
• Prior medical practice experience preferred.
• Knowledge and prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications. Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

MACHINES AND EQUIPMENT USED

WORKING CONDITIONS

Physical requirements

DIRECT REPORTS - None