Demo

Front Desk Agent

Southgate Hotel & Tiki Lounge
Cambridge, OH Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/17/2025

Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at a dynamic resort environment. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently while maintaining high standards of hospitality.

Responsibilities

  • Greet and welcome guests upon arrival, ensuring a smooth check-in process.
  • Provide information about hotel services, local attractions, and amenities to enhance guest experience.
  • Handle guest inquiries and resolve any issues or complaints promptly and professionally.
  • Manage phone calls with excellent phone etiquette, addressing reservations and inquiries effectively.
  • Perform night audit duties as required, ensuring accurate financial reporting and guest account management.
  • Maintain cleanliness and organization of the front desk area to create a welcoming environment.
  • Collaborate with other departments to fulfill guest requests and enhance overall satisfaction.

Skills

  • Previous experience in hospitality or customer service roles is preferred.
  • Strong communication skills with a focus on guest services; multilingual or bilingual abilities are a plus.
  • Familiarity with hotel management software and reservation systems is advantageous.
  • Excellent organizational skills with attention to detail in managing guest accounts and reservations.
  • Ability to work flexible hours, including nights and weekends as needed.
  • A passion for providing outstanding hospitality experiences in a resort setting.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Expected hours: 24 – 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Overnight shift
  • Rotating weekends
  • Weekends as needed

Work Location: In person

Salary : $11 - $12

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