What are the responsibilities and job description for the Front Desk Agent position at Southgate Hotel & Tiki Lounge?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at a dynamic resort environment. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently while maintaining high standards of hospitality.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Manage phone calls with excellent phone etiquette, addressing reservations and inquiries effectively.
- Perform night audit duties as required, ensuring accurate financial reporting and guest account management.
- Maintain cleanliness and organization of the front desk area to create a welcoming environment.
- Collaborate with other departments to fulfill guest requests and enhance overall satisfaction.
Skills
- Previous experience in hospitality or customer service roles is preferred.
- Strong communication skills with a focus on guest services; multilingual or bilingual abilities are a plus.
- Familiarity with hotel management software and reservation systems is advantageous.
- Excellent organizational skills with attention to detail in managing guest accounts and reservations.
- Ability to work flexible hours, including nights and weekends as needed.
- A passion for providing outstanding hospitality experiences in a resort setting.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $11 - $12