What are the responsibilities and job description for the Internet Manager position at Southlake Auto Group?
Southlake Nissan/Kia/Mitsubishi is growing and building our Internet Department. Thus, looking to add a Internet Manager for a full-time position. Previous experience is not necessary yet preferred. Applicants with Customer Service or Retail Sales experience tend to immediately excel. The ideal candidate must be responsible, reliable, a team-player, a quick learner, comfortable on the telephone, able to multi-task, focused, and able to handle a fast-paced environment. Although the schedule is flexible, the Candidate must also be available on Saturdays and some holidays which may be remote from home.
Southlake Auto Group provides a safe and respectful work environment. Therefore, Candidates are required to pass a background check and provide references prior to employment. Weekly salary is based on previous experience with the ability to exceed salary with a structured commission plan.
The ideal candidate must be:
- Comfortable on the phone
- Responsible
- Reliable
- A team-oriented worker
- Quick Learner
- Be able to multi-task
- Focused
- Organized
- Handle a fast-paced environment
- Able to work Saturday’s and some holidays
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Health and wellness
- Discounts on products and services
Responsibilities
- Answer customer calls and establish follow-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
At Southlake Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
