IT Support Tech 2

Job Description: The IT Support Tech 2 works in conjunction with the IT Team and HIT Vendor to manage access and utilization of SCCP’s network, servers, information systems, and IT resources.

ROLE AND RESPONSIBILITIES

•  Work in conjunction with the HIT Vendor to manage access and utilization of SCCP’s network, servers and information systems, and IT resources

•  Support the installation, configuration, and maintenance of computers, workstations and/or other related equipment and devices as needed.

•  Utilize SCCP’s ticketing system for addressing IT issues.

•  Perform basic problem solving and assistance on various software applications and hardware systems for SCCP employees.

•  Perform routine IT technical assistance and maintenance duties.

•  Support proper upkeep of IT systems.

•  Assist in maintaining and updating data systems.

•  Onboard/Offboard employees/Third Party Vendors.

•  Assist with the implementation of new technology projects with moderate scope and impact.

•  Interact with staff to optimize workflow efficiency.

•  Work with the IT Team to ensure an accurate and up-to-date inventory/log of all SCCP IT resources/assets in compliance with SCCP policies.

•  Provide individual instruction and/or training to employees on new or updated technologies and policies.

•  Support SCCP’s Change Management Process in conjunction with the IT Team, HIT Vendor, and the Information Security Management Oversight Committee.

•  Support SCCP’s Risk Management Program.

•  Support the implementation, monitoring, and auditing of SCCP’s IT-related internal controls, across departments, programs, and Internal Control Owners, to ensure compliance with SCCP written 

policies, procedures, and processes.

•  Support the delivery of audit logs and reports required for SOC2 and HITRUST compliance.

•  Produce reports as required.

•  Follow all Policies and Procedures of SCCP.

•  Comply with Performance Goals / Contract Deliverables.

•  Participate in all SCCP mandatory and CMS regulatory training.

•  Attend all staff meetings – in person or via telephone (if unable to attend, responsible for knowledge of content).

•  Abide by all SCCP information security policies, procedures, protocols, and practices.

•  Participate in regular information security management trainings.

•  Develop a comprehensive understanding of SCCP information security policies.

*  Learn to recognize information security risks and report them when they are identified.

•  Comply with SCCP user access policies.

•  Comply with SCCP password policies.

•  Comply with SCCP data protection policies and guidelines.

•  Comply with SCCP internet use policies and guidelines.

•  Abide by SCCP policies and guidelines for protecting personal workspaces from security risks.

•  Abide by principles and laws related to confidentiality.

•  Help promote a company culture that encourages top performance and high morale.

•  Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).

•  Other duties as assigned by Direct Report.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

•  High School Diploma or Equivalent Required.

•  Specialty licensure/certification related to IT.

•  At least 1 year experience as IT Support Tech 1.

PREFERRED SKILLS

•  Knowledge of a wide range of computer systems software, applications, and hardware.

•  Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.

•  Strong interpersonal and communication skills.

•  Strong organizing and planning skills

•  Drive, self-motivation and ability to work under own initiative

•  Knowledge and understanding of best practices for the delivery of IT Services

•  Ability to multi-task, manage time and set priorities

•  Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

•  Ability to communicate technical guidance and instruction to SCCP IT employees and contractors.

•  Excellent verbal communication skills.

•  Ability to interact with health care professionals in a professional manner.

•  Computer Literate – Word, Google Doc, and Excel.

•  Able to multi-task, manage time and set priorities.

•  Able to remain coachable and teachable at all times.