What are the responsibilities and job description for the Field Operations Manager position at Southland Companies?
ea Scape Properties, a family-owned, full-service property management company specializing in managing and marketing vacation rental properties for owners in multiple locations is seeking an OPERATIONS MANAGER for its flagship market in Wrightsville Beach, NC. A self-starter with an outstanding work ethic and a desire to learn. A strong sense of efficiency, effectiveness, and customer service is a must, plus strong Microsoft Office, verbal, and written communication skills. The ability to multi-task, as well as work with and manage others in a fast-paced environment with changing priorities, is imperative. This person must have the ability to analyze situations, problem solve, and make decisions that are both efficient and effective while keeping different customers' objectives in mind and being mindful of the decisions’ financial implications to the company and property owners. Experience in vacation rental reservations, sales, housekeeping, and maintenance is desired.
Our ideal candidate has the experience necessary to:
- Ensure all office operations are executed and adhered to specific company policies and procedures including purchasing, inventory, housekeeping, maintenance, property owner, and guest relations.
- Ensure a positive culture where teamwork allows the work to get done while facilitating open and positive communication between employees, property owners, vendors, and other departments.
- Direct cooperation and communication with our corporate departments, ensure standard procedures are followed with 3rd party relations.
- Monitor and analyze the performance of independent contractor cleaners, and vendors, making sure they properly execute agreed terms and conditions, and quality of work is aligned with company standards.
- Supervise, coach, and discipline field staff as required to maintain properly functioning operations.
- Handle emergency phone calls.
- Assign tasks and accountability necessary to accomplish day-to-day duties while embracing the “hands-on” philosophy.
- Monitor, evaluate, and report outstanding performance as well as deficiencies.
- Facilitate all administrative functions necessary to maintain properly functioning operations.
- Implement and manage operational plans as directed by direct supervisors and company policy and procedures.
- Drive initiatives of the company that contribute to short-term and long-term operational excellence.
- Formulate suggestions on how to make optimum use of the current resources of the organization that will improve overall performance while supporting Sea Scape visions and philosophies.
- Manage difficult guest situations and unit owner situations, respond promptly to guest needs, solicit guest feedback to improve service, respond to requests for service and assistance, and meet commitments.
- Supervise the audit properties for cleaning and maintenance.
- Other duties and responsibilities may be assigned by Executive Leadership, as needed, to maintain company standards and operating efficiencies.
- The position will require the ability to work outside of regularly scheduled hours.
- Strong verbal and written skills; Microsoft Office Computer Proficiency
- Valid Driver’s License and clean driving record
- Must be able to lift 30 lbs unassisted and climb stairs.
- Duties, responsibilities, and activities may change at any time with or without notice.
DAYS/HOURS OF WORK: The position will require you to work from the Wrightsville Beach office Monday – Friday, while also being on call for emergency consultations over the weekend.
BENEFITS - 401K plan with company match, 6 paid holidays per year, company health Insurance plan, Paid Time Off (PTO) upon the first day of employment, and may begin using it after 90 days.
COMPENSATION: Salary to be determined with experience.
